0 votes
16 views

The customer took the doors off to get it inside and didn’t secure the freezer door magnetic switch or door switch. But I need some technical information. The frost pattern is OK. I do see some frost in the middle 2 freezer vents. I can’t tell if the damper is working . How do I check the damper and other components?
Model Number
rs261mdwp/xaa
Request Resource Materials
Wiring diagram, Videos, Any available materials
Refrigerator Samsung

Hi. I have attached the tech sheet for you. This will show you how to run test modes for fans, compressor, etc. You can also check for any stored error codes. With frost build up you could have a defrost issue. I have seen this model frost/ ice up behind the evap cover and cause this same issue. I did not find anything that caused it. I did replace the defrost sensor and haven’t heard back on it.I would highly recommend replacing the defrost sensor. It is recommended any time it gets covered in ice. Has the door switch been disengaged for awhile? The door switches need to be depressed in order for the evap fan motor to run on most samsung units. This could cause the frost build up and the not cooling so well issue. Also, check to make sure the drain tube is not clogged. If the drain is clogged you will have water or ice on the freezer floor. This can cause the frost build up and result in the no cool. I have attached some Samsung repair videos for you as well.
Information Links
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Brian, Ace Appliance answered 4 days 
  • Pancakes asked 8 hours ago
  • last active 3 hours ago
1 vote
23 views

THE UNIT COOLS FINE, HOWEVER, THE “DOOR AJAR” ALARM LED IS LIT AND BEEPS. I HAVE GONE THROUGH THIS UNIT AND COULDN’T FIND ANYTHING WRONG WITH THE INTERIOR LIGHT CIRCUIT, WHICH IS CONTROLLED BY THE DOOR SWITCH. THIS LED ME TO BELIEVE THE FAULT WAS IN THE BOARD. I HAVE A NEW BOARD INSTALLED AND HAVE THE SAME ISSUE. ANY IDEAS? THANKS

0 votes
22 views

I ran the diagnostic tests and started the compressor and checked the components and everything checked. Once I exited the test mode the unit restarted, compressor and fans. Could it be a bad main board? It was not cooling because the compressor and condenser motor were not running but the evaporator motor was running at high speed, and the freezer display had Op displaying. The customer had removed the ice maker and dispenser.

  • Pancakes asked 24 hours ago
  • last active 22 hours ago
0 votes
19 views

This samsung dryer is running for 2 min. then drops to 1 min. left and ends cycle. I noticed the back legs had dropped off the top of the washer. I lifted it back up and cleaned sensor bars, but cycle still shutting off in 3 min. Any ideas?

0 votes
15 views

Does this unit use a diode for the water valves ?

1 vote
27 views

Door does not lock

  • Bbcl9268 asked 4 days ago
  • last active 3 days ago
0 votes
31 views

Held reset button for three seconds. It beeped. Water came in. Costumer called me 6 hours later saying no ice. Will make sure I turned the water back on in the back when testing valve last time but since it filled when reset shouldn’t it have deposit some ice by now? Or should I give it 24 hours? Original complaint was icemaker rarely makes ice.

0 votes
34 views

this ref has no lights, no fans, compressor not start. the only light is a blinking light on front panel. replaced mother board, nothing. HELP

  • burtyost asked 4 days ago
  • last active 3 days ago
1 vote
32 views
  • d.white asked 4 days ago
  • last active 4 days ago
0 votes
29 views

Have burner problem..cant isolate issue.

  • d.white asked 4 days ago
  • last active 4 days ago
1 vote
46 views

The customer took the doors off to get it inside and didn’t secure the freezer door magnetic switch or door switch. But I need some technical information. The frost pattern is OK. I do see some frost in the middle 2 freezer vents. I can’t tell if the damper is working . How do I check the damper and other components?

  • Pancakes asked 5 days ago
  • last active 5 days ago
0 votes
42 views

We have an lg dishwasher which will run and shut off then will not power back on unless you unplug the left hand display board, when you plug it back in then power returns for one more cycle. Our customer changed the main board already and the same problem occurs.

Any suggestions would be appreciated! We are thinking about ordering that left hand board.

Thanks!

  • halco1242 asked 5 days ago
  • last active 5 days ago
0 votes
40 views

I ran the diagnostic tests and started the compressor and checked the components and everything checked. Once I exited the test mode the unit restarted, compressor and fans. Could it be a bad main board?

  • Pancakes asked 5 days ago
  • last active 5 days ago
0 votes
35 views

The customer took the doors off to get it inside and didn’t secure the freezer door magnetic switch or door switch. But I need some technical information. The frost pattern is OK. I do see some frost in the middle 2 freezer vents. I can’t tell if the damper is working . How do I check the damper and other components?

  • Pancakes asked 5 days ago
  • last active 5 days ago
0 votes
36 views

This fridge is 32 years old, I was told. The ice maker stopped working. I checked the continuity on the inlet valve and there was no continuity. Then I checked the amperage and it read 6.5 amps.
What should the amperage be on this valve?
Is the amperage about the same on all valves? If not, what would be the reason for the difference?

1 vote
31 views

washer spins out to 8 min and pops up e3 code .possible repairs for this

1 vote
39 views

GOOD EVENING. I AM TOLD THAT THE WASHER DOES NOT FILL WITH ENOUGH WATER. I HAVE NEVER WORKED ON A WASHER IN A STACK AND I AM NOT SURE ON HOW TO DISASSEMBLE THE UNIT. ANY HELP WOULD BE GREAT, THANKS, TODD FROM NY.

  • TODD asked 7 days ago
  • last active 7 days ago
0 votes
26 views

I have a washer that was getting a e70 error I changed the motor board and now when I power it on as soon as the door locks the breaker pops. I put the old motor board back in just to see what happens and it does the same thing.

  • wgwgwgg asked 1 week ago
  • last active 1 week ago
1 vote
39 views

3 years old. No error codes. Costumer said freezer was iced up then when thawed out hasnt cooled in two days. clicked on diagnosis button on relay. Compressor and fans all seemed to kick on when cycling through with the button on the relay but wont start up on normal. Heating element in freezer tested normal. Could it be the relay because neither fresh food section nore freezer cooling?
No info on model on the site or how to troubleshoot.

0 votes
44 views

Source power good, connections good. What can cause?

  • d.white asked 1 week ago
  • last active 1 week ago
0 votes
34 views

replaced refrigerator section evap motor that was running way to slow …and food temps were warm…now food temps ok but alarm beeps like a pin ball machine …..how do i put into self diagnostics ….and info on diagnostic codes …thank you

  • 36327 asked 1 week ago
  • last active 1 week ago
0 votes
42 views

The door is locked and can’t be open, how could I find the model Number and what would cause this is.

Model# is incorrect, the customer issued the wrong model number

0 votes
44 views

The dishwasher is not cleaning good. The dishes are put in dirty and come out dirty. There is water left in the indent of upside down coffee mugs when the dishwasher stops. When we open it there is steam so it appears that the water is hot and that it is spraying. Why are the dishes not getting cleaned? Is this a common problem with this dishwasher?

0 votes
40 views

I need the part number to the assembly that the auger is attached to. Please help

1 vote
52 views

I have a dryer that will not start that kicks out a e5 error. I think its an E looks like an E with the top line gone

  • wgwgwgg asked 1 week ago
  • last active 1 week ago
1 vote
53 views

Then after a day or week it comes back on with time and we can use the oven again. And stays on for another day or two – then goes black out.
I tried rebooting it by shutting circuit off for a minute & the turning back on.
Display unit was replaced by dealer 3 years ago.

  • 8724w35th asked 1 week ago
  • last active 1 week ago
0 votes
51 views

I had a customer that said she had 26 error code then when I got there it had a 41 error code

  • wgwgwgg asked 1 week ago
  • last active 1 week ago
0 votes
53 views

I have a maytag neptune was that will not power on. I know the face board is good be cause I tested it on another exact maytag neptune

  • wgwgwgg asked 1 week ago
  • last active 1 week ago
0 votes
59 views

Detail of error code

  • halco1242 asked 1 week ago
  • last active 1 week ago
0 votes
53 views

the refrigerator is freezing food and there’s a knock coming from the compressor,.
could the compressor cause this issue?

  • maurice240 asked 2 weeks ago
  • last active 2 weeks ago
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