The dryer belt on the Samsung dryer comes off about every 2 or 3 months. I checked the pulleys including motor pulley and belt tension pulley and I see no problem with them. The drum rollers look good and are not worn and the inner drum seems to be fine. I asked the customer if they were turning the drum counterclockwise when they take the clothes out. They said no. I also asked if they were overloading the dryer. They said no. THe dryer is 2 to 3 years old. Any suggestions? Thanks, Ray
- Guest asked 7 years ago
Hi. I found some information on an updated the idler pulley for this issue of the belt coming off. I found the part number has changed as well, which could mean they have changed or updated this part. I would replace the pulley. I have attached a link to the part with a picture. Maybe you will be able to see a change in the part from the picture. The only other thing I could think of is a really odd load that would cause excessive drum movement , and then causing the belt to come off. If they would be drying shoes or a heavy comforter or something.
- Brian, Ace Appliance answered 7 years ago
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