0 votes
219k views

I asked you last week about a Kenmore upright freezer that I determined to have a bad compressor. I got there and the temp in the freezer was 68*. I was told that it stopped freezing a few days ago, ( probably more than that ) and so I checked the evap/fan and it was working fine. So, I pulled it out and checked the compressor and it was so hot, I could barely touch it. I unplugged it for about 15 minutes and put a hard start on it, because the relay was bad. Let it run for about 20 minutes. Both the compressor and hard start were hot.
I was schooled to think that if the compressor is that HOT, and has been running like that for a while; that it’s NO GOOD. The reason is, as I was told, that the high temp breaks down the oils, etc in the compressor.
My customer had another freezer ( chest type ) and it was also NOT freezing. I opened the compressor panel and checked the temperature of the compressor and it was HOTTER than her upright. ( sho has a coffee plus shop ). I told her that both freezers were no good.
Anyways she called her refrigeration service people out. He told her, that the only thing wrong with the chest freezer is that it needs to be defrosted.
QUESTION: was I schooled correctly to think that if the compressor runs that hot for an ” unknown ” period of time that it is NO GOOD?

  • Guest asked 8 years ago
  • last active 6 years ago
0 votes
14k views

why does Kenmore upright freezer top shelf have a big big frost built up none of the other shelfs do this this is a very simple unit manual defrost no interior fan.

  • Guest asked 8 years ago
  • last active 8 years ago
0 votes
8k views

Model – 253.26082100 Serial – WB63832311

Display in door flashing CE. Disconnected / reconnected wiring harness from control board that goes to display. Did not changed anything . Found upon opening door slowly display would clear out CE and then come back as you moved door.
Suspect wiring harness in door problem. Parts breakdown shows harness in bottom of door, but no part number. Anybody come across this before? Are you able to replace this harness? Thanks in advance

0 votes
5k views

As far as I can tell, there is a fan in the freezer that when the door is closed, it starts to spin and gets loud. When the freezer door is opened, it stops. There is also lots of ice starting to build up on the walls of the freezer.

  • David asked 9 years ago
  • last active 9 years ago
1 vote
3k views

Compressor won’t run. No power to compressor.Do you think the computer board is bad or the thermostat dial control?

  • Guest asked 8 years ago
  • last active 8 years ago
0 votes
3k views

How can we check this? I really don’t want to buy a new one and think we can fix it.

  • Mary Ellen asked 9 years ago
  • last active 9 years ago
0 votes
3k views

I would like to know how to put this freezer into the defrost cycle. it was frosted up, so i took it apart and defrosted it. the heater was ok. the defrost thermostat read open even frozen in the ice. after I jiggled the wires a little then it showed good. I replaced it anyway. I would like to put an amp clamp on it while its cold and kick it into defrost to make sure its fixed. i know some of them you open the door a couple of times. I would like to know the sequence to put this one in defrost .

  • ralph harkins asked 10 years ago
  • last active 10 years ago
0 votes
3k views

In your ice-maker repair video, the technician uses a “jumper wire”; what is a jumper wire, and can any gauge wire work?

  • robert monju asked 10 years ago
  • last active 10 years ago
0 votes
3k views

Hi i have a problem with the freezer coils freezing over with ice, the code flashes 3 but i just watched your video about the heater wrap around the freezer being replaced, the freezer drain is always frozen solid and wont drain without a lot of effort on my part to make sure it is clear, now the fridge side is getting a pool of water under the bottom drawer. looking forward to hearing from you, thanks for such a great site to come to for help!!! Ken
P.S. it is my understanding that the code means it is a sensor for the heater. ???

  • Kenneth asked 9 years ago
  • last active 9 years ago
1 vote
3k views

Ice filter not changed in two years and existing small amount of cubes are small.

What is the method to cycle ice maker and perform test:

I will assume I have to fix a defrost thermostat/thermistor assembly. I need to be able to test and disassemble freezer back panel and ice maker Dissasembly.

  • Guest asked 7 years ago
  • last active 7 years ago
0 votes
3k views

There is a huge ball of ice engulfing the evaporator in the back of the unit, what would cause this to happen?

0 votes
3k views

I installed the updated drain fix kit and our freezer still accumulates a sheet of ice in the bottom which inturn leaks onto the floor. Do I need to defrost the freezer for this to be fixed or is there another issue? Our ice maker also stopped working, I’m not sure if that is related to this issue or not.
Many thanks!
Julie B

  • Julie B asked 10 years ago
  • last active 10 years ago
0 votes
3k views

We found our ice team getting soft and realized the freezer was not doing its job. After a little looking around we found the air outlets on the back panel of the fridge were iced over. I then removed the back panel and found the evaporator coil iced up. The fan had a history of being noisy since it was new so I figured the fan died and the lack of air flow over the coil caused all of my problems. I replaced the back panel assy. Which included the fan. This did not fix my problem. The freezer is reading 65 and the fridge is at 38. I do not here the new fan run at all. I do appreciate any and all help you may provide and parts that I can purchase through you.

Thank you,
Mike Wynne

  • Mike Wynne asked 10 years ago
  • last active 10 years ago
0 votes
3k views

Good morning,

My GE Upright freezer is not freezing. I unplugged it because it felt like a refrigerator and I am not able to find a video on my freezer in your repair videos. I did see one that was similar to my GE that the guy name Ryan was doing with a Kenmore. I have removed the panel and needless to say there is not ice because I unplugged it days ago. Do you have a video for my GE upright or do you think it is the same problem that the Kenmore video showed?

Marian Robinson
414-915-0109
706-623-3188

  • Marian Robinson asked 9 years ago
  • last active 9 years ago
0 votes
3k views

Our 3 yr old upright frost free kenmore freezer (2845) seemed to be cooling erratically and I noticed ice build up on the freezer bottom floor. I cleaned the ice off the floor and checked for leaking food – none. The ice has returned. I looked at your videos and think the problem may be a clogged drain. However, I’m not sure how to get at the drain on this model. Thanks for the advice!

  • Chantel asked 10 years ago
  • last active 10 years ago
0 votes
2k views

Do I need to replace it?

  • Leah Poole asked 9 years ago
  • last active 9 years ago
0 votes
2k views

I changed the duck bill drain per you video (it was stopped up) and installed the new pea trap drain with no problem yesterday. I didn’t have time to get the ice out of the bottom till today..just finished doing that..I still had water on the floor this afternoon. Could it be because I didn’t get the ice out till today or am I frozen somewhere else?? I can see a frozen trickle of ice in the back right corner of the freezer. Thought about using a hairdryer in that area but I’m not sure if I should.

  • Bob Kelly asked 10 years ago
  • last active 10 years ago
0 votes
2k views

I have an issue with a Freezer, it’s a Frigidaire and this is the problem I am seeing: Intermittent cooling

0 votes
2k views

I installed the updated drain fix kit and our freezer still accumulates a sheet of ice in the bottom which inturn leaks onto the floor. Do I need to defrost the freezer for this to be fixed or is there another issue? Our ice maker also stopped working, I’m not sure if that is related to this issue or not.
Many thanks!
Julie B

  • Julie B asked 10 years ago
  • last active 10 years ago
0 votes
2k views

so the temp in the freezer is not freezing.
i open the back unit the coils are frozen .
i put the unit into defrost and i can hear the ice melting . however i believe there is too much ice for it to melt before the cycle is done.
i tested the timer and it went back into a normal cycle what can the issue be?

  • Guest asked 8 years ago
  • last active 8 years ago
0 votes
2k views

This is an upright freezer only. I recently replaced the non-working evaporator fan motor with a new OEM motor. I placed a data logger in the freezer for 3 days. Temperatures in the top are averaging 30 degrees and the bottom shelf zero. Complaint is food is soft on the top shelf. The frost pattern on evaporator was good. The freezer is loaded up pretty full but it appears to me that there is adequate space for air to flow. One thing I noticed was when I would pull the evaporator wall forward the evaporator motor fan motor sounded like it would speed up. I’m not sure is this is just because I could then hear the fan better or if it was actually speeding up due to less restricted air flow. There was door seal problem as well but this was corrected before I placed the data logger in place and the seal is good. The cold control is set on #5 which is colder than the customer normally had to set it. I was wondering if I need to replace the cold control or if the evap motor is possibly spinning to slow. Thank you for any advice.

0 votes
2k views

I am having an issue with ice gathering at the bottom of my freezer (bottom mount on fridge). It then accumulates and water leaks on to my floor. This was a great video to help me understand the issue, however, when I went to order this part (W10619951), sears sent me the part called Tube Drain (W10344402) which is the exact same part that is currently in place. The grommet is pretty small as well.

How am I able to order the part that is in the video? For now, I cut the grommet a little making it easier for water to flow through, however, I’m nervous too much heat may go up in the hole. Is that something to be concerned with? Would it be advised to just remove the grommet all together?

I took a blow dryer to the inside of the freezer as well and dumped water down the drain hole, which did come out of the other end. Wasn’t able to figure out how to take the back paneling (inside the freezer) off for easier access however.

Thanks for your help. In regards to the part shown in the video (below), I live in Canada.

  • Trevor asked 9 years ago
  • last active 9 years ago
0 votes
2k views

I have a customer with an upright freezer. It stands taller than a regular fridge. Well I’ll get to the point. After diagnosing the problem, I proceeded to put the back evap cover panel back on AND I put the screw right thru the coil tubing. Ah s#~}%~~! I couldn’t believe that the screw hole was a 1/4 inch from the coil.
Well ” things happens” and it seems to happen to me an awful lot. The model / serial numbers that I gave to you, are barely readable, so I don’t even know IF they are correct. I offered to work something out with the customer, which turned out FOR ME to be a nightmare. She is a pack rat. It took me over an hour to remove the freezer from her house, because there was ONLY a path to get from one room to another. She had junk everywhere….
I took the freezer to a fellow repair tech that fixed the hole, blah blah blah. An hour after I dropped of her freezer, she called me to find out the status on it. One hour! I got several calls. So, I just stopped picking up the phone.
I offered to turn the case over to my insurance company but that was not an option…. So, I can’t tell you how many hours I spent trying to fix and satisfy this customer.
Here is my question, for further reference. I’m NOT going thru this again. Is there a website or something that I could use to determine the value of an appliance, and just pay the customer a fair price ?

  • Guest asked 8 years ago
  • last active 8 years ago
0 votes
2k views

We found our ice team getting soft and realized the freezer was not doing its job. After a little looking around we found the air outlets on the back panel of the fridge were iced over. I then removed the back panel and found the evaporator coil iced up. The fan had a history of being noisy since it was new so I figured the fan died and the lack of air flow over the coil caused all of my problems. I replaced the back panel assy. Which included the fan. This did not fix my problem. The freezer is reading 65 and the fridge is at 38. I do not here the new fan run at all. I do appreciate any and all help you may provide and parts that I can purchase through you.

Thank you,
Mike Wynne

  • Mike Wynne asked 10 years ago
  • last active 10 years ago
0 votes
2k views

Need a service manual on this model.

1 vote
2k views

THE UNIT COOLS FINE, HOWEVER, THE “DOOR AJAR” ALARM LED IS LIT AND BEEPS. I HAVE GONE THROUGH THIS UNIT AND COULDN’T FIND ANYTHING WRONG WITH THE INTERIOR LIGHT CIRCUIT, WHICH IS CONTROLLED BY THE DOOR SWITCH. THIS LED ME TO BELIEVE THE FAULT WAS IN THE BOARD. I HAVE A NEW BOARD INSTALLED AND HAVE THE SAME ISSUE. ANY IDEAS? THANKS

  • Guest asked 7 years ago
  • last active 7 years ago
0 votes
2k views

The door seal had a tiny gap near the bottom, that wouldn’t be enough to cause this issue would it?

0 votes
2k views

Frigidaire upright freezer control on door had an “8” and was not running. Unplugged freezer and it worked again. I suspect it was flashing “E” and “8”. I checked servicetips.com service manual, file name ends with 5995531505. It says E8 is a shorted thermistor. Do I need to go back and check this? Is replacing the thermistor the only part needed or is there a pcb/control (besides the one in the door) needing to be replaced?
I need some feedback from someone who has more experience with these freezers.

0 votes
2k views

I have a Whirlpool Model GI6SDRXXQ02, Serial # K11191550 Refrigerator that accumulates ice below the freezer section about an 1/8″ thick and then water leaks out onto the floor as the freezer door has frost due to the icing. This just started this year and I have had this Ref. 6 or so years.

0 votes
2k views

My Kenmore freezer is not cooing properly.

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