0 votes
3k views

I am getting water to the door of my refrigerator, but not to the ice maker.

  • Greg Telford asked 10 years ago
  • last active 10 years ago
0 votes
2k views

My icemaker is working, but it seems that some water is getting into it and causing all of the ice to freeze together.

  • Guye Y asked 10 years ago
  • last active 10 years ago
0 votes
2k views

My ice maker is not making cubes. How can I check to see if it’s getting water?

  • Joanne Davis asked 10 years ago
  • last active 10 years ago
0 votes
3k views

My evaporator fan motor doesn’t work when installed into the freezer, but when hooked directly to 12 Volts it functions properly.

  • Charles Steele asked 10 years ago
  • last active 10 years ago
0 votes
2k views

The fan in my refrigerator has been making a loud noise, and I’ve noticed some ice build-up near the fan housing. Is this a sign of a faulty heating unit? Can I just clear the ice to solve the problem?

  • Scott Henderson asked 10 years ago
  • last active 10 years ago
0 votes
3k views

My refrigerator is leaking water.

  • Eric Stone asked 10 years ago
  • last active 10 years ago
0 votes
2k views

If my evaporator in my refrigerator is covered in ice and the defrost thermostat is closed, would it be alright to plug the unit back in and allow it to defrost on it’s own?

  • Harold Corman asked 10 years ago
  • last active 10 years ago
0 votes
2k views

My ice maker stops making ice occasionally. Sometimes I can defrost it with a hair dryer, but the problem always comes back. What is the permanent fix for this?

  • Elsie Fuller asked 10 years ago
  • last active 10 years ago
0 votes
3k views

I have a bottom drawer freezer. Compressor is running, but the freezer fan is not blowing. Evaporator coils frost normally. The fan spins manually. The voltage and resistance on the fan check out normal. Freezer and icemaker are also working normally. Could my problem be a faulty fan motor?

  • Damien King asked 10 years ago
  • last active 10 years ago
0 votes
3k views

I have an older washer that has stopped in the middle of a cycle. I’ve checked power from the outlet, but the problem is continuing.

  • Maurice Maupin asked 10 years ago
  • last active 10 years ago
0 votes
3k views

My freezer is very cold, but the fridge section is too warm. What’s causing that?

  • Kathleen K asked 10 years ago
  • last active 10 years ago
0 votes
3k views

The water supply in my house was shut down for 20 minutes, and now my ice maker in my fridge won’t work. Do I need to replace it?

  • Dave B asked 10 years ago
  • last active 10 years ago
1 vote
3k views

I’ve been noticing ice buildup in our freezer, and water gathering on the shelves in the refrigerator. Where is this water coming from?

  • Darren Boyles asked 10 years ago
  • last active 10 years ago
0 votes
5k views

I have a samsung sxs refrig that builds ice around the evaporator fan motor every few months inside the refrigerator compartment. If it is melted it works fine. It is defrosting obviously but I dont know what the permanent fix is. I see you have a video showing the replacement of the defrost heater assembly but is anything different on this than what I already have? Model is RS263TDWP Serial is JJ9Z4GBZ500034N. Thanks for any help

Jerry

  • jerry asked 10 years ago
  • last active 10 years ago
0 votes
2k views

I watched your video (http://www.youtube.com/watch?v=jIdtNdDXFDk) and have this identical issue. I want to get the replacement tube shown in the video, so I called your parts department. After explaining my dilemma, I thought I got the right part, but after placing the order and looking at the part number provided – IT IS THE SAME AS WHAT I HAVE. Please advise as to how to order the replacement tube shown in your video.

  • Beverly VonVolkenburg asked 10 years ago
  • last active 10 years ago
0 votes
4k views

How do I remove the front door control panel for a samsung rf26xaers. It has one screw by ice chute that I can remove but I could not figure out how to remove the control panel to get to the ice chute. The ice chute door does not close all the way and is dripping water from my ice maker. Could you also give me the part # of the part I will need to order.

  • Nathan Ahrens asked 10 years ago
  • last active 10 years ago
0 votes
4k views

I have a Kenmore Coldspot 52582201
The ice maker and water dispensers are dispensing slimy ice and gross slimy stuff in the water.
I change the filter regularly.
I love this refer. and don’t want to have to get rid of it.
Please help me

  • evan asked 10 years ago
  • last active 10 years ago
0 votes
4k views

Hi,
I have a 20 year old Subzero 590 refrigerator. I have replaced the evaporator already about 5 years ago.

I find the temperature of the cooler size is not controlled properly, either too cold or too warm, and I have to set it to 8 to get above 37c, and I suspect the frig thermostat is not working properly.

I would like to find out in order to replace it, I have to remove the back panel to get the parts. Just wondering how I can remove the thermostat controller. Do I remove the side panel after the back panel is removed ? Appreciate if you an point me to, may be, your video library if it exists or other links.

I would like to get the parts from you if available. Thanks.

  • James asked 10 years ago
  • last active 10 years ago
0 votes
11k views

it’s been leaking water for a few months now…and it frost up where once a week, i’ll have to chop off the ice frost. Is that a repair part or do i have to replace the whole ice maker assembly?

  • Don asked 10 years ago
  • last active 8 years ago
0 votes
3k views

I have a Samsung RF263AEPN model refrigerator that was purchased in 2012. I has not been keeping the refrigerator cool despite the 34 degrees display reading. I removed the perishable foods before going on vacation and came back about 10 days later. Still not cool. I noticed ice on the vents in back panels and in slots in the shelving unit. I placed it in “OF” mode last night. This morning there was water in the deli bin and under the bin. I cleaned up the water and placed the frig in 34 degrees temp, but did not hear any noise. I kept it on for about five minutes while I continued to remove the water and the temp inside slowly changed from 34 to 37. I placed the frig back on “OF” mode. When I get home tonight it will be on “OF” mode, despite that five minute interval, for 20 hours. Hopefully, every bit of ice has melted. I hope it solves the problem.

  • Toni asked 10 years ago
  • last active 10 years ago
0 votes
6k views

get water but want make ice

  • aaron asked 10 years ago
  • last active 8 years ago
0 votes
11k views

I’ve watched your videos on how ice build up behind the back panel will prevent a frig from getting cold. I’ve also had to remove this build up of ice myself a total of 3 times. I noticed after the last time I removed the ice and plugged it back in my frig temp gauge would show 34 degrees but the compartment was not close to being that cold. Why would my frig not get as cold as the temp gauge even after I cleared all the ice out? Now I’m in the process of removing ice again and my question is what part do you think, based on your experience as a repair technician, I need to replace so I don’t have to do this every 2 months? I can verify that the fan is still operating properly. Would you suggest I replace the heater? Or the sensor? If I purchased the heater would the sensor also come with it? The frig is only 2 yrs 4 months old. Thanks for your help.
Art

  • Art asked 10 years ago
  • last active 8 years ago
0 votes
3k views

This is a question all technicians ask. What should we do ?

0 votes
2k views

I have a GE gss20ietc sidexside and I had it plugged in and open for quite a while taking out the ice maker and auger motor unit because the nut on the auger turning bracket was missing… so after taking those two units out within a couple of days the freezer side was working but the fridge side was not, so I took out the back panel in the freezer like your videos show and yes, almost solid block of ice… BUT one thing was the ground strap was not attached to the panel cover… what does that effect? I tested the heater as per videos show with an ohm meter, it’s good but before I start ordering the defrost thermostat and/or the thermistor, would the ground strap not being clipped on the panel have an effect on the defrosting malfunctioning? TIA

  • Adam Adray asked 10 years ago
  • last active 10 years ago
0 votes
2k views

I believe my refridgerator needs a new relay. I was wondering where I could buy one?

  • Darren Dakins asked 10 years ago
  • last active 10 years ago
0 votes
3k views

Can you give me a link to the part number required for the p-trap replacement for the rubber duckbill?

  • jamie asked 10 years ago
  • last active 10 years ago
0 votes
2k views

A few weeks ago I changed the drain tube on my freezer to keep the sheet of ice from forming in the bottom of my freezer. Your video was REALLY helpful. However, i still have a sheet of ice forming. I was told I may have to defrost my freezer to completely fix the problem. The problem is, we have to use our refrigerator. Is there a way to unplug the freezer so it can thaw out without having to take everything out of our refrigerator? I took the back bottom panel off and saw two different things plugged in, but wasn’t sure if one of those plugs controlled the cooling unit to the freezer itself. Can you help me?

  • Jamie Rogers asked 10 years ago
  • last active 10 years ago
0 votes
2k views

when we try to get ice or water out of the unit , it will not stop coming out

  • Byrd asked 10 years ago
  • last active 10 years ago
0 votes
7k views

This second ground wire may have connected somewhere – I’am not sure. I went behind panel to check on ice buildup because the ice was melting and refrigerator not cold. Right now the freezer seems fine with the fan working somewhat but no cool air is entering to refrigerator area. I can certainly use your assistance.

  • Michael asked 10 years ago
  • last active 10 years ago
0 votes
2k views

Just my fridge side is not cooling. I had a friend take a look and he is pretty sure it’s the control. I’d like to have my husband take care of this but didn’t see any videos listed for my model number and figured you might be able to point me in the right direction.

  • Grace H. asked 10 years ago
  • last active 10 years ago
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