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Left rail stuck.. freezer door will not open. Looks like rail is lock in mid Position

Model Number
LFX25974SB
Serial Number
108KRZH1U299
What have you tried so far?

Everything

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Owners guide, Videos
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Hi. I have attached a link to a video that shows how to remove the door and tracks. Sounds like you have a damage door track that you will need to replace. You might be able to remove the door even if you can only open it half way. I have seen the freezer door tracks frozen that cause the door not to open as well. If this is the case, you will need to thaw them out.

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