0 votes
62 views

The display is blank and won’t respond to commands
Voltage is good.

  • Pancakes asked 3 weeks ago
  • last active 3 weeks ago
0 votes
51 views

hi we check a sxs samsung refrigerator costumer complaint the seccion of vegytable is frozen all the food milk and egg costumer says somentime work normaly and somentime frozzen againg and says sometime make loud noise on back of refrigerator

  • javis35 asked 3 weeks ago
  • last active 3 weeks ago
1 vote
88 views

SAMSUNG FAMILY HUB . this is the first time i come across this fancy fridges.customer complains that fridge is cold but freezer is not working I looked at it and there is no frost or any indication of cold . seems like compressor inn not supplying gas to freezer side .what do you think I should do and where to look for problem ? thanks

  • arman asked 4 weeks ago
  • last active 4 weeks ago
0 votes
85 views

We had a power outage last night during a thunderstorm and this morning the interior lights work, but that is the only function working. The “cubed ice” icon is blinking. The compressor is not running, nor is the condenser fan. I have my digital multimeter out and am wondering what the ranges would be for the output of the transformer which seems to supply the control board. What is more likely- a fried transformer from a power surge or fried control board from a power surge?

  • lltommyc1 asked 2 months ago
  • last active 2 months ago
1 vote
76 views

I have a Family Hub 5 Software update window on my Hub. I am unable to scroll through the message and I am unable to click the Ok or Cancel buttons. I have tried powering off the hub and killing power to the fridge and after each reboot the screen comes back and I can not do anything with it.

I have a screen shot if that would help.

Can I get instructions on how to get into diagnostic mode?
Is there a way to roll back the update process?

Any other suggestions?

Thanks!

  • kyddrivers asked 2 months ago
  • last active 2 months ago
1 vote
240 views

No Cool. Both the refrigerator and freezer. I have heard the compressor kick on. no error codes, temp on door says what it should be, not what it is.

what else do I need to trouble shoot?

  • mattb asked 3 months ago
  • last active 3 months ago
0 votes
100 views

Washer initially presented water valve error so I replaced the water valve. Now it will fill but will not begin the cycle and does not present any error code.

  • budro3863 asked 3 months ago
  • last active 3 months ago
0 votes
159 views

What does a 39 C error code mean?

  • dwoods asked 4 months ago
  • last active 4 months ago
0 votes
70 views

The ice maker in my Samsung refrigerator is not working or working slowly.

0 votes
108 views

There is a lot of ice build up on the back wall of my freezer. What type of issue would cause this. Also ive been seeing “4E” pop up on the screen.

0 votes
84 views

My Samsung refrigerator is not cooling properly. 6E error code.

0 votes
66 views

I am getting an error code on my refrigerator and i do not know what it means.

0 votes
105 views

Buttons are not working. Also getting C-40 error.

0 votes
62 views

The door on my Samsung oven will not open up.

0 votes
131 views

My oven is displaying a C21 error code.

0 votes
94 views

I have a d5 error on my washer and i do not know what it means.

0 votes
72 views

My oven is not heating properly

0 votes
65 views

My washer just stops and displays a dL error on the screen.

0 votes
85 views

EOA error code on my oven

0 votes
42 views

2E error on my washer

0 votes
60 views
0 votes
86 views

My washer will not start. Also getting nF error code.

0 votes
63 views

My Samsung washer is displaying a error code but i do not know what it means.

0 votes
115 views

The machine is level and secure on the floor. When I ran the spin test it would go up to 700rpm then stop and return to 0.
I checked the hall sensor and got the 3.8vdc but the motor windings on 1 was 11.6 ohm’s but the other 2 windings continually fluctuated from 6 to 20 ohms .
Does that indicate the windings are bad?
Will this cause the vibration?
Could it be the hall sensor? Is there another way to check it?

  • Pancakes asked 5 months ago
  • last active 5 months ago
0 votes
142 views

My Samsung refrigerator is not cooling properly

0 votes
91 views

My Samsung refrigerator is displaying an OFOF error code.

0 votes
68 views

freezer door handle mounted onto brackets that rotate pushing the door ajar breaking vacuum for ease of openning the door. How to access these brackets for replacement.

0 votes
159 views

I am getting a 6C3 error code on my dishwasher. Also it will not do anything.

0 votes
103 views

I am getting a 5C error on my dishwasher. Also has water in the bottom that wont drain.

0 votes
159 views

My Samsung washer will not do anything.

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