0 votes
56 views

The refrigerator is sweating alot of water on the ice bin and the entire assembly there is cooling but it has alot of water why is doing that what part it needs to be replaced there

  • Cocoazul20 asked 2 weeks ago
  • last active 2 weeks ago
0 votes
59 views

both compartments are not cooling. there is no frost build up, the drain is not clogged. The compressor runs, the fans run, the coils are clean. The thermostat turns the compressor on and off. Sounds to me like the thermostat is working but I don’t know how to test it. I don’t know if the refrigerator has a control board. I think it might have a faulty thermostat or its low on refrigerant. Do you guys have training on sealed systems? I haven’t tried any repairs. I saw one of your videos with a universal temp control, do you sell those or where can I get one?

  • ragarcia asked 2 weeks ago
  • last active 2 weeks ago
0 votes
58 views

hi we check a sxs samsung refrigerator costumer complaint the seccion of vegytable is frozen all the food milk and egg costumer says somentime work normaly and somentime frozzen againg and says sometime make loud noise on back of refrigerator

  • javis35 asked 3 weeks ago
  • last active 3 weeks ago
0 votes
82 views

Basically what refrigerator was doing was I would hear a click, loud buzz for 3 seconds, then another click. 2 minutes later, same thing…. and it would repeat this over and over.

I took the backing off the refrigerator and the compressor is really really hot to touch. At this point, the compressor is not running but the fans are still running, so it quickly heats up the air in unit.

So I thought it was the relay (thing attached to side of compressor), but here’s the thing…

I left the unit off all night… of course the compressor wasn’t warm anymore… I plugged it in and I heard the click and compressor started. It ran for over an hour straight without a problem and cooled the temperature to 0.
Then it shut off normally b/c air was at 0 degrees inside it. I felt the compressor throughout the hour and it slowly kept heating up and heating up to the point where it would probably burn if you left your hand on it…but obviously not hot enough for the heat relay (don’t know the name) to engage and shut it off.

Then about 20 minutes later, it tried to start… I heard the click, long buzz, click and then the fans started but not the compressor…

SO….. is my compressor bad b/c it’s hot to the touch or is it still my relay thingy. it looks like it’s a 2 pronged unit that plugs into the prongs on the compressor but it is SUCH a tight fit on the left side of the refrigerator it’s going to be a bear to take out of there. there is a copper tubing right in the way too.

Any help would be appreciated.

The refrigerator is 18 years old but if it’s just a relay…..I might just fix it, but if it’s the compressor, I might as well get a new refrigerator

  • floats09 asked 4 weeks ago
  • last active 4 weeks ago
1 vote
96 views

SAMSUNG FAMILY HUB . this is the first time i come across this fancy fridges.customer complains that fridge is cold but freezer is not working I looked at it and there is no frost or any indication of cold . seems like compressor inn not supplying gas to freezer side .what do you think I should do and where to look for problem ? thanks

  • arman asked 1 month ago
  • last active 4 weeks ago
1 vote
57 views

installed main control board #W10890094 and went to follow steps to reprogram with code inside of door and the display lights are just flashing and will not let me enter Programming mode, there is no numbers displaying just light flashing of lights. With my old board you can see the numbers bright like always no flashing

1 vote
87 views

So I have this LG French door refrigerator. After a filter change it stopped getting cold enough to freeze and the refrigerator isn’t getting as cold as it’s set to. The freezer is getting to 48 degrees, the refrigerator is getting to pretty much the same, so something is working.

Take the lower cover off and clean up the coils and fan. I bumped the drain tube and it started spewing water out of the top. Let it finish draining, took the tube off and found a glob of something in there, so it was likely blocked (it was building up ice on the inside of the freezer that would have to be cleaned out from time to time). Hoped that would be the extent of things. Ran for about a day with no change.

Took the electronics cover off, the boards looked good as in no burnt stuff, fuses intact. Ran the first stage of the diagnostics and the display lit up everything. Fan running, I believe the compressor was running. Hard to tell with these linear condensers. It had a slight vibration to it. Second stage of the diagnostics, gave a 22 code on the front. Went to stage 3, fan and I’m guessing the compressor shut off like it was supposed to. Great. Reset everything and it comes back to life, fan running and slight vibration to the compressor. I will note the compressor did get warmer and i could feel a bit of cold in the copper.

After looking up the code and doing some research I’m thinking ok this is cake. So I take the lower panel back off and go to look at what I’m dealing with before I buy parts. well this model does NOT have a compressor relay. It’s got a compressor wire harness. @#%$@@%#$%^%

How do I fix an error 22 on this? or is the compressor junk?

0 votes
103 views

I need the tech sheet so I can do diagnostics.
What is the most likely reason for this model to stop producing ice

  • Pancakes asked 1 month ago
  • last active 1 month ago
0 votes
67 views

My customer has a Jenn Air Refrigerator that we already have done several things to to try and stop this drawer from getting too cold.

0 votes
105 views

The brand is an Electrolux/Frigidaire. I have diagnosed unit as having a bad condenser fan and fan motor. Most units i have worked on have the condenser fan and motor to the left or right of the condenser. This unit is called a Professional series. The condenser fan and motor are located behind the condenser if viewing from the rear of the unit. I am stumped as to how to remove the condenser fan and fan motor. HELP

0 votes
86 views

We had a power outage last night during a thunderstorm and this morning the interior lights work, but that is the only function working. The “cubed ice” icon is blinking. The compressor is not running, nor is the condenser fan. I have my digital multimeter out and am wondering what the ranges would be for the output of the transformer which seems to supply the control board. What is more likely- a fried transformer from a power surge or fried control board from a power surge?

  • lltommyc1 asked 2 months ago
  • last active 2 months ago
1 vote
131 views

Samsung French Door Unit:
M# RFG297HDRS
S# 176843AD800130P

  • ahonuma asked 2 months ago
  • last active 2 months ago
1 vote
85 views

I have a Family Hub 5 Software update window on my Hub. I am unable to scroll through the message and I am unable to click the Ok or Cancel buttons. I have tried powering off the hub and killing power to the fridge and after each reboot the screen comes back and I can not do anything with it.

I have a screen shot if that would help.

Can I get instructions on how to get into diagnostic mode?
Is there a way to roll back the update process?

Any other suggestions?

Thanks!

  • kyddrivers asked 2 months ago
  • last active 2 months ago
1 vote
250 views

No Cool. Both the refrigerator and freezer. I have heard the compressor kick on. no error codes, temp on door says what it should be, not what it is.

what else do I need to trouble shoot?

  • mattb asked 3 months ago
  • last active 3 months ago
1 vote
146 views

YOU CAN HEAR THE FROST HITTING THE FAN BLADE DO YOU HAVE A SERVICE MANUAL OR HOW DO I PUT IT INTO TEST MODE
IM A FACTORY TECH BUT NOT FOR WHIRLPOOL SO IF I HAD THE NEEDED SERVICE INFORMATION THAT WOULD BE GREAT

1 vote
162 views

Replaced new compressor heat exchanger tubing and new evaporator and new filter.Charged 7.00oz and still not cooling low side is -20 psi and high side is 77 psi.compressor pull1.2 amp

  • matteo asked 4 months ago
  • last active 4 months ago
1 vote
112 views

Do I need to pull the fridge out in order to replace the heat exchanger or can I pull it out of the channel and snake the new one in? The heat exchanger is inside a channel. I don’t really want to pull out the fridge if I don’t have to. It’s pretty big and bulky and will need realigning to align it with the freezer on the left. Also, how do I remove the trim piece in between the freezer and the refrigerator if I need to pull out the fridge? Any materials or documents that can help will be much appreciated. Thank you.

0 votes
214 views

Eight months ago it did the same thing. Then it displayed ErFs shorted or disconnected freezer sensor . I chocked the ohms. There was some variation. I changed the sensor and it worked for 8 months.
Then it reoccured. They lost everything in the freezer but said the refrigerator section was ok. Then it worked fine for several days then both sections failed and lost All their food.
I just checked it for error codes and it showed NONE.
Is there no end to these kinds of situations?????
What do you all do in these situations. I know you must face them almost daily. You can’t just throw parts at it.
Are there any service bulletins for this. Any video’s or technical training that can help now and in the future???

  • Pancakes asked 4 months ago
  • last active 4 months ago
0 votes
167 views

What does a 39 C error code mean?

  • dwoods asked 4 months ago
  • last active 4 months ago
0 votes
119 views

Are your technicians wearing masks with the COVID-19 corona virus ? Is the corona virus preventing customers from letting technicians into their homes for repairs.

0 votes
70 views

The ice maker in my Samsung refrigerator is not working or working slowly.

0 votes
108 views

There is a lot of ice build up on the back wall of my freezer. What type of issue would cause this. Also ive been seeing “4E” pop up on the screen.

0 votes
85 views

My Samsung refrigerator is not cooling properly. 6E error code.

0 votes
68 views

I am getting an error code on my refrigerator and i do not know what it means.

0 votes
77 views

Both the fresh food and the freezer temp. sensors are reading low (-10 to -13 )each . The main board had been sent out last year for reconditioning , appearantly it’s long longer available. can we calibrate the sensors??

  • grandeaire asked 4 months ago
  • last active 4 months ago
0 votes
131 views

Does the Control Electronic W11164576 , have something to do with unit not making ice?

0 votes
80 views

There is an inch of ice in the floor of the ice room. Is there a service bulletin on this issues?
I suppose the customer has to let it thaw out.
Is this a problem with the water valve? The FILTER has been changed and water pressure is good. The icemaker was replaced 8 months ago.
Any information about this would be helpful.

  • Pancakes asked 5 months ago
  • last active 5 months ago
1 vote
144 views

I need a service manual. I have water to the back where the line goes into the filter (I suppose it’s to the filter)The Ice maker fills ok but there is not water to the dispenser. When I push the paddle I can hear the valve actuate but, Nothing. Is there a secondary valve some where? I couldn’t find it in the door . If so where is it?

  • Pancakes asked 5 months ago
  • last active 5 months ago
1 vote
138 views

I have changed the water valve and it still freezes up. I have ran the diagnostics and the ice room temperature sensor is good, showing 3 degrees. The icemaker test is good. When I de ice the fill tube it will work and make ice for less than a day then refreeze.
It has done this 3 times.

The first time I found it froze and tried to run the diagnostics it would not work until I unplugged it and restarted it then it was ok.
What is causing this problem. The FILTER is good and so is the water pressure.
Is there a service bulletin on this or some other issue?
Or what?

  • Pancakes asked 5 months ago
  • last active 5 months ago
1 vote
75 views

I replaced the whole timer because the thermostat was damaged but now even with new timer including mother board and thermostat lights are flickering and timer is making a ticking sound and it doesn’t start

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