Wolf Electric oven sometimes flashes air and stops baking

Wolf Electric oven sometimes flashes error and stops baking. It’s a double oven with gas burners on top I didn’t witness the issue even though I try to re-create it but the customer says that it flashes error a number of times and then shuts off completely sometimes during preheat I’m Assuming the number of times is the error code? Do you guys have an error code sheet for this or any of the wolf models?