Most is the control panel works fine except for the Normal Wash and Heavy Wash options on the right side.

Those two options will not light up at all.
No matter what other options or settings I press I can’t get those two buttons to change, work or even turn on at all.

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Serial Number
What have you tried so far?

Cleaning the top of the panel. Checking other buttons and options. Resetting the control board.

Request Resource Materials
Owners guide, Service diagnostics guide, Installation instructions, Parts manual, Service pointers, Videos, Warranty information

I have sent you a link below for technical diagnostics. Go through the top symptom ( dishwasher will not operate properly when turned on ) . The guide will walk you through the steps and give you suggested remedy’s.

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