All Answers » Re: I need help diagnosing a clear and present malfunction. » Comments for "Re: I need help diagnosing a clear and present malfunction."
    • Guest
    • 5 years ago
    Thank you for your reply. I briefly read the tech service manual you provided that explains how to run the diagnostic test mode. When I get home tonight I will run it through the test mode and check for error codes as suggested and let you know what I find. Regarding the Job Aid…it seems the version you provided is for the wrong washer. My washer is a Maytag mvwx655dw0 Bravos MCT…and the one you provided is different in name, but it also has a different drive system I believe. I know both Maytag and Whirlpool are built by the same manufacturer, but I think the drive mechanism on my washer and the one you mentioned are totally different. Please let me know. Thank you for your help!
  • Yes, you are correct. I accidentally put in the incorrect link. I changed the link to the new vertical modular washer model. Sorry for the confusion.
    • Guest
    • 5 years ago
    No problem. Thanks for updating the Job Aid, which looks correct. However, the parts effected are most likely different as a result. What could be causing the malfunction? The motor? Splutch? Gearbox? When I mentioned not wanting to throw parts at this without your guidance, that is what I meant. I’ll tell you what….I will go home and try to pull the codes, flip this thing on its back and take a look under the hood. Then I will circle back to you tomorrow with more info. Thanks so far for your help!
  • Hello The gearcase has internal dampers. The part number will cover both gearcase and internal dampers. The video is $7.99. we have no control over the premium video’s. I would look on YouTube to see if you can find a free video by the gearcase part number.# W11035751.
  • If the tub suspension rods are bad, they come in a set of four. The part number is W11130362
    • Guest
    • 5 years ago
    OK…we are making progress. How will I know if the tub suspension rods are bad? I am ripping this thing apart tomorrow and would like to know what to look for. Also, here’s a new piece of info. Not sure if it matters, but when I moved the washer I found a lock nut on the ground. It turns out it is the nut used to hold the drive pulley on. The pulley is still there, but the nut fell off. Is there a chance that alone is causing the malfunction?
  • If you are replacing the transmission , I suggest replacing all 4- suspension rods. They go bad over time and you will see physical damage. They are $38.00 for all four see link https://www.appliance-parts-experts.com/W11130362-Washer-Suspension-Rod-Kit.html?gclid=EAIaIQobChMI8v7Zo9mJ4wIVgeDICh0XHg-6EAYYASABEgLbc_D_BwE