Hi thanks for your video on how to replace my ice maker it worked great. However my ice maker still does not make ice. It seems to cycle one time and then quit. So if I reset it it may make one tray and that’s all. Same results with the old ice maker I replaced. Any ideas?
- Guest asked 10 years ago
- last active 10 years ago
Have E 22 fault code which I know is the fresh food fan. Problem is code will not reset and nothing else will start up on the unit. Can here the control board click but compressor never cuts on. Any ideas?
- Guest asked 10 years ago
- last active 10 years ago
I am getting a 6C3 error code on my dishwasher. Also it will not do anything.
- Patrick's Appliance Service asked 6 years ago
- last active 6 years ago
I have examined the heating element of this Samsung dryer; but it did not appear broken. The coils were a bit black in some places but nothing broken. The inside of the dryer was filthy with lint … on the motor, in the heating element, and clogged in the lint exhaust hose. The tub spins and it has power. Is this low heat condition and indication that the heating element is going out or is there a problem with a thermostat not working correctly? What would cause a low heat condition in the dryer?
Thanks-
Fred / Lubbock, TX.
- Fred asked 11 years ago
- last active 11 years ago
My question in I’ve had where I put a machine in diagonistic mode and the engineer that design the computer board didn’t flag the right part to replace with the code that came up. This makes are job harder. How to you know for sure when a wash machine has a computer board and the interface board which is your digital display, which tell you how many minutes the wash cycle is a time dry and the codes displayed. I had one time that it coded that it was the computer board I replaced it and it wasn’t the problem. Whirlpool I called they told me replace the interface board. I did that and that wasn’t the problem. These two boards cost almost $450.00 On this particular whirlpool hand another board that communicated to the computer. That one was replaced also. still didn’t fix the problem. All the board were checked for power and all output relays were checked to see if the output where working or not. All I want to know is there a better way to check the board because diagnotics isn’t always right what the engineer says what it is. If you could imagine this machine to try to fix would of cost over $600 dollars plus labor charges. I called whirlpool and they told me they didn’t know why it wasn’t working. funny thing though it work in diagnotic service mode but you put it back for the customer it wouldn’t work. Very strange.
- Guest asked 9 years ago
- last active 9 years ago
The unit is showing me a R10a code that the ice maker sensor is open or shorted. But all the tests are fine for the Ice maker sensor. the temper and ohms correspond to the chart and the dc voltage is 3.0 at 39000 ohms. The ice is forming on the inside of the refrigerator corresponding to the position of the air passage from the freezer to the ice room in the refrigerator. That is also where the water under the pantry drawer is coming and not the fresh food evaporator drain. It said in a manual for another samsung to check the thermister reading at the display but I don’t see any information how to program it to show that or any thermistor temperature except the normal operation readings of the actual temperatures. Isn’t there some way to run the damper and lights and evaporator fans ect……? Is there a better service manual for this and if you have ever seen this kind of freezing in the air passage, what did you do?
- Guest asked 7 years ago
- last active 7 years ago
As far as I can tell, there is a fan in the freezer that when the door is closed, it starts to spin and gets loud. When the freezer door is opened, it stops. There is also lots of ice starting to build up on the walls of the freezer.
- David asked 11 years ago
- last active 11 years ago
Samsung front load washer 8 yrs old not fully draining and not spinning
- Guest asked 10 years ago
- last active 10 years ago
Customer complained that clothes were still wet at end of cycle. I put a load of beach towels in, wet them, then did a drain and spin cycle. The only thing I noticed was when the washer starts to spin at a low spin (just past the tumble part) the whole tub assembly wobbles pretty bad. On this particular cycle it actually went on through the rest of spin and drain and worked just fine. Any ideas?
- Guest asked 10 years ago
- last active 10 years ago
What are some of the things I should be looking that could cause a 7e error code
- Guest asked 8 years ago
- last active 8 years ago
A customer asked me to replace his door switch. He said that everybody he called would not come out…. He bought the switch, and I put it in. BUT, after a few minutes, the ctl board flashed FL. And wouldn’t unlock.
- Guest asked 9 years ago
- last active 9 years ago
looking at above washer today, customer says they are getting error codes NF and DC. Unit is banging on the right side when spinning.
NF is a water issue which is easy enough to check. Are there any bulletins out for the unbalance error? Is there anything specific I need to check?
- Gary Williams asked 9 years ago
- last active 9 years ago
The freezer section is frozen solid. I am letting it thaw over the weekend because I can’t get it apart. I’m looking at some drawing, and all I see is the evaporator with all the part included. Can I not get these parts separately, or do I have to change the entire evaporator?
- Guest asked 6 years ago
- last active 6 years ago
I’ve watched your videos on how ice build up behind the back panel will prevent a frig from getting cold. I’ve also had to remove this build up of ice myself a total of 3 times. I noticed after the last time I removed the ice and plugged it back in my frig temp gauge would show 34 degrees but the compartment was not close to being that cold. Why would my frig not get as cold as the temp gauge even after I cleared all the ice out? Now I’m in the process of removing ice again and my question is what part do you think, based on your experience as a repair technician, I need to replace so I don’t have to do this every 2 months? I can verify that the fan is still operating properly. Would you suggest I replace the heater? Or the sensor? If I purchased the heater would the sensor also come with it? The frig is only 2 yrs 4 months old. Thanks for your help.
Art
- Art asked 11 years ago
- last active 10 years ago
French door unit with fresh food evaporator drain freezing up. Went out prepared to replace fresh food fan cover, but this one was different. The drain was steamed repeatedly from both ends, drain pan and evaporator, but to no success getting it opened up. Finally fished a 1/4″ plastic line up from the drain pan side about 20 – 30″ and forced steam up through the 1/4″ line inch by inch until the line thawed and water flowing once again.
This is the second time in the last 7 months we have had to do this process. I do not see a fix other than getting a new unit. The line freezes inside the back wall of freezer because of the way the line is routed. As you looking at the unit from the back, it is the drain tube to the far right side, the center drain is for the freezer.
- Gary Williams asked 9 years ago
- last active 9 years ago
Good Evening Matt, do you have the service manual for this unit. Has an e84 error code, customer states they hear a pop noise before the code displays.
Thanks
- Guest asked 9 years ago
- last active 9 years ago
This unit will not spin out. The time will say 7 minutes, then it will increase to 11 minutes. It will not complete the cycle. The basket will tumble and the drain pump cycles on and off. The drain pump does work and will drain the unit before it starts the spin cycle.
I put it in rinse and spin cycle and the unit stayed at 9 minute mark for over 10 minutes until I powered it down.
Customer did not recall seeing any error codes and I could not find a tech sheet to go into service mode to check for error codes.
- Guest asked 8 years ago
- last active 8 years ago
WASHER DOES NOT SEEM TO SPIN OUT ALL THE WAY. THE CLOTHING IS VERY WET WHEN PULLED FROM TUB.ANY INFO WOULD BE GREAT. THANKS, TODD FROM NY.
- Guest asked 10 years ago
- last active 10 years ago
This dryer does not heat, plus in any cycle it will shut down after 2 minutes of running. The heater is bad, but not sure if the other problem is the most likely cause of the motor, or if it is the board. Any ideas?
- Guest asked 10 years ago
- last active 10 years ago
Washer gets 5 min to end of the cycle, try to go on high spin for a while and goes back to min 13 or 9 depends of cycle.
- Guest asked 7 years ago
- last active 7 years ago
Hi, I have just purchased a secong hand fridge Samsung top fridge bottom freezer. The display says its 15c in fridge and -21 in freezer. The actual temp is 10c in fridge and 1c in freezer, the fridge light is not consistent so I removed the bulb and the unit beeps 11 times every 2 minutes.
- Brent asked 11 years ago
- last active 10 years ago
Refrigerator was dead upon arrival. Removed back to access control board pushed button on board.
Refrigerator started and beeping alarm every second. Front panel says FF and temp I assume.
- Guest asked 9 years ago
- last active 9 years ago
THE CONTROLS WILL NOT WORK
- Guest asked 9 years ago
- last active 9 years ago
Hi,
I need to replace my waterwall vane motor and have ordered the motor (part number DD31-00013B). I watched the video on how to remove the motion assembly and waterwall but I’m not sure how to remove the old motor and install the new one. Does the old motor drive pin just slide out and then just slide the new motor in or is there a seal i need to replace?
- Guest asked 9 years ago
- last active 9 years ago
Samsung RF4267HARS. First I found water in the bottom of the Refrigerator compartment and on the floor under the refrigerator. Now the food in my Flex Drawer is freezing. What should I fix or replace? I have been reading that the heaters are faulty and the drain sensor fails as well. Should I change out both while I am inside there?
- Scott asked 11 years ago
- last active 11 years ago
Please advise of fault code 8E on a Samsung washer
- Guest asked 9 years ago
- last active 9 years ago