Frozen water in deli drawer and the back of the fresh food section has snow coming out of the vents like Samsung’s get but with Samsung’s I can run diagnostic mode and double check that everything is okay before assuming it’s a clog and needs a new cover because the seal of the plastic housing gets compromised because of the expansion of the snow. Samsung recommends a new cover..but this is a GE, I don’t know how to get it into diagnostic mode and if it would be safe to assume it’s just a clog and needs a new evaporator cover..??
- Guest asked 7 years ago
Hello
See the links below for the complete 90- page diagnostic manual for your exact model number. Also see service bulletin and mini manual. If you are getting frozen water on the floor of the unit it may have a plugged drain issue. I would start with the diagnostics below and then go through the troubleshooting guides in the manual link below. Matt Ace technician
Test Mode Operation
Test Mode – Manual Operation/Manual Defrost
To enter the test mode, press ENERGY SAVER and ADJUST REFRIGERATOR pads simultaneously for 8 seconds.
The display panel will go blank. Press any pad within 15 seconds to initiate test mode.
If any pad is pressed within 15 seconds it will generate the following sequence:
1st press – Manual operation – Compressor and Fans (FF) Displayed
2nd press – Manual Defrost – Fresh Food Compartment (rd) Displayed
3rd press – Manual Defrost – FF and Frz Compartments (Fd) Displayed
4th press – Cancel – (Display Off) Normal Operation is restored after approximately 10 seconds.
Test mode can also be canceled by removing power and then powering unit back up.
- AV Repair Help answered 7 years ago
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