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Kitchenaid sxs – Looking for details or the service manual for this. I only see one output for drainage at the back of the unit. Are the drains of the refrigerator and freezer tied together. It appears to be an obstruction not ice that is keeping water from draining from the refrigerator side. Dual evaporator system. thanks, Dan

Model Number
KSC24C8EYY04
Serial Number
HR51003392
What have you tried so far?

Steamed out the port from refrigerator side, inspected the back of the unit and was trying to find the output of the refrigerator drain port.

Request Resource Materials
Service diagnostics guide, Service bulletins, Service pointers
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Hello
See the links below. There is not a service bullitin on your specific issue. Somtimes you need to shut the unit dow for 24 Hours and leave the doors open transfer food to address a major pluged drain. Then make sure you flush the drain througly before starting unit back up. Matt Ace technician

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