The bottom freezer compartment has been accumulating ice on compartment floor. Water frequently pools on the kitchen floor. After watching your video, I removed the back panel and inspected the duck bill foot valve (grommet). It was dry. No accumulated gunk inside. The drain pan designed to catch drain water from the drain tube w/ grommet was also dry. Did not look like water had been there for a long time if ever. The refrigerator is just over three years old. This problem has been with us for at least a year. It appears there is a stoppage in the drain tube above the grommet. Any suggestions?
Thank you
Tom Nelson
- Tom Nelson asked 10 years ago
Hi. The drain grommet has been revised to a drain tube. You will just need to take off the grommet and replace it with the new drain tube. Instructions are included in the drain tube kit. I have attached a link to purchase the part. Ice is built up in the drain pan under the evaporator in side the freezer section. You will need to clear this ice out and flush hot water down the drain so that the water can drain out. If you just cleared the grommet this will not fix the issue. Another option is to leave the unit unplugged for 24 hrs to melt the ice so you do not have to get into the freezer the clear the ice manually. Repair video is attached as well in case you have not seen this one.
- Brian, Ace Appliance answered 10 years ago
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