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A customer’s dishwasher heater is coming on early, and the unit is not filling up with water. While this could be an issue with the water valve, the heater is coming on at the incorrect time.

Have you ever come across an issue like this before? Bad board?

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When is the heater coming on that it is not suppose to? Different dishwashers turn the heater on at different times. They will turn the heater on for the drying cycle and also during the wash cycles to help heat up the water. Sounds like the heater is coming on to heat the water but you are not getting any water to the unit. Can you provide me with a model number so I can better assist you? I cant say that I have seen a heater turn on when it is not suppose to on a dishwasher. Something could be shorted out like wiring or control board. Are you getting 120 V to the inlet valve when you start a cycle?

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