Ran through diagnostics . All OK , except when trying to agitate , agitates a few times , stops and displays OL. This is with no clothes in it and about 10 inches of water . Works fine on spin , can increase the spin speed up to the fastest. Feel it MAY be the basket is not “floating ” with water in it. 1. does the basket float up noticeably ? 2 . How hard is it to get the basket out ?
See above question
- Guest asked 9 years ago
Hi. Here is what the tech sheet has to say about the OL error.
oL flashes when the machine/motor control
detects a load size that exceeds the
washer’s capacity OR basket cannot
disengage. This may signify:
➔ Load size exceeds washer capacity. Remove
excess laundry, then restart cycle.
➔ Mechanical friction on drive mechanism,
not allowing the basket to disengage
(basket floating necessary to start agitation).
Yes, there could be friction causing the basket not to float in agitation. You should be able to lift the basket up and down freely. Check this first. Sounds like this is your issue. I would say that your RPS sensor could be faulty, but because the unit goes through spin and test cycles just fine I would not suspect the RPS sensor. Let me know if you need any further help.
- Brian, Ace Appliance answered 9 years ago
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Hello, the OL error stands for an overload error. If the basket is not disengaging from the drive system properly, you could definitely get this error.
As far as is the tub floating up “noticeable”? It will float up about 1″. the easiest way for me to see this is to look at the gap between the top of the basket and the bottom of the tub cover. To test it I would stand slightly to the side and look into the tub through the glass lid. Start the washer on a normal cycle, allow it to fill and watch to see if it has risen.
On to your question about how to remove the basket: You need to open the top section. The seam where the top and the front panel come together, take a putty knife and there are “hidden” release tabs about 1″ in from each side. Depress those tabs while pulling the top up (use caution to hold the lid as it has springs inside that will make it “fly” up. I use duct tape to tape the lid closed and prevent damage). Once the top is up, you can remove the cap on the center of the washplate which then exposes a bolt that holds the washplate down. Remove the bolt and then pull the washplate up. Now you must remove the tub cover, there will be one hose with a spring clamp in the 10 o’clock position, remove the hose and the clamp. Then there will be multiple tabs which snap the tub cover onto the outer tub. Remove the tub cover. In theory you should be able to grab the basket and pull it straight up and remove it. Typically, because of corrosion, you can’t….at least easily. (This is the same action that happens when the basket “floats up” for agitation. So, in theory, if you cannot pull the tub up….it probably can’t “float” up either and could be causing your error.
The manufacturer would recommend that you replace the driveshaft assembly if this is the case. Part # w10435302 you will also need a special tool to install and remove the driveshaft part # W10447783
Hopefully this helps
- Sean, Ace Appliance answered 9 years ago
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Great , thanks so much for the information
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