During self test mode I got these three error codes relating to fill and drain cycles. E22, E23, E31
I replaced the water valve and flushed out all hoses and filter from drain section. Still had same problem.
Wash cycle starts with no issues. Water enters and fills tub, soap enters and wash cycle progresses.
The whole wash is supposed to last 59 minutes. The customer stated that his cycle stopped twice. once at 44 minutes and a 2nd time at 17 minutes during spin cycle. When I tested it, it stopped with me once only at 21 minutes going into spin cycle.
I was listening to all sounds from the washer during the entire 59 minutes. At 21 minute mark, the tub stopped turning, the drain pump sounded as if it was working but the start button on top panel was lit up like a xmas tree. I guess it was waiting for me to press the start button in order to advance the cycle. When I pressed the start button a second time, the tub continued to spin and the cycle advanced. Does this sound like a control board issue, a timer issue or drain pump or other ?
For this model, I think the timer is part of the control board.
During self test mode I got these three error codes relating to fill and drain cycles. E22, E23, E31
I replaced the water valve and flushed out all hoses and filter from drain section. Still had same problem.
Wash cycle starts with no issues. Water enters and fills tub, soap enters and wash cycle progresses.
The whole wash is supposed to last 59 minutes. The customer stated that his cycle stopped twice. once at 44 minutes and a 2nd time at 17 minutes during spin cycle. When I tested it, it stopped with me once only at 21 minutes going into spin cycle.
I was listening to all sounds from the washer during the entire 59 minutes. At 21 minute mark, the tub stopped turning, the drain pump sounded as if it was working but the start button on top panel was lit up like a xmas tree. I guess it was waiting for me to press the start button in order to advance the cycle. When I pressed the start button a second time, the tub continued to spin and the cycle advanced. Does this sound like a control board issue, a timer issue or drain pump or other ?
For this model, I think the timer is part of the control board.
- Guest asked 8 years ago
Hi. I have the tech sheet pulled up on your unit. Sounds like you have done everything pertaining to those error codes. These error codes will usually come up on the display, if its a digital one, when the unit recognizes them in the cycle. Has the cust seen theses stored error codes? Which one was most recent? If they haven’t seen the error codes and the issue is just that the unit stops mid cycle and the start button flashes, we could have a control issue ( which is the timer) or a door switch/ latch issue. Check that the door switch is locking and closing properly. If not this could be the reason why the washer seems to pause on its own waiting for the start button to be pressed again. If its not the door latch switch then you could have a bad control board causing this. One thing to check with the error codes you have is the pressure switch and pressure hose. They do not seem like they are the issue since it fills and drains fine. Make sure there is not a siphon issue. That the drain pipe is not down into a stand pipe very far or laying on the ground which will cause water to drain as it is filling the 2nd time the unit tries to fill with water. Let me know if you need any further assistance.
- Brian, Ace Appliance answered 8 years ago
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