I have a model GHW9300PW Whirlpool Duet front-loader washing machine. It had an F02 (drain problem) error code & I had to remove the front panel to get the door unlocked to remove the laundry because it wouldn’t reset to finish the draining process.
Best I can tell at this point, the drain is not clogged. I plugged the washer in again today and was able to get the drain/spin cycle to start (it added water & locked the door), but after that I could only hear a buzzing sound. The drum won’t move & it won’t drain.
Any suggestions on what the problem might be?
That buzzing sound is your drain pump trying to run so you know it’s getting power. Either something is jammed inside the pump and it’s sometimes blocking the impeller from running, or the drain pump itself is just stalling out sometimes because it has a dead spot in the motor. Either way, you’ll want to remove that drain pump and drain catch below the tub after you remove the lower front panel just like when you manually unlocked the door. If you find nothing floating around inside the pump/drain catch that is blocking the pump, you’ll need to replace the pump assembly.
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