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Freezer evaporater fan motor not turning . He claims he checked the voltage and got only 4 v should be 12 between red and white for this units fan motor. It would not go into diagnostics for him. He’s blaming the board. We dont show this board as a very common part and I am questioning this. it. Any suggestions thanks

Model Number
EI28BS56IS8
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It could well be the main board, as it supplies power to all the Low Voltage components. Do you have the technician sheet to put into diagnostics ? It should be with the product. That will show you proceed of elimination on the main board and evaporator motor.

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