There is a grinding noise during agitation. I have cycled through the service mode and in agitation cycle there is grinding noise.

What part or parts do I need to order to fix this before it becomes a bigger problem.


Model Number
Serial Number
What have you tried so far?

Service mode, no error codes

Request Resource Materials
Service diagnostics guide, Installation instructions, Parts manual, Parts breakdown, Service pointers, Videos, Any available materials

Sorry, we looked at the wrong model. You first want to make extra sure that the very bottom rotor retaining screw is 100% fully tightened. That causes about 40% of the grinding sound issues. If that is not the problem and the rotor retaining screw is fully tightened with no play it is most likely a compromised mode shifter assembly (part # WH38X24734). It has gears that mesh with and drive the washing machine bearing assembly (part # WH38X24734). In some cases you need to replace both, however in most cases the mode shifter replacement should take care of the grinding issue.

  • Ok I will give both of those suggestions a try. Thank You.

We have run into this symptom on you model many times. When there is a grinding noise during agitation in most cases it ends up being the idler pulley and belt. I would start there. Also see the training and service manual links below.

  • My model does not have a belt or idler pulley. I was thinking it was the mode shifter assembly.
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