I have a customer with an upright freezer. It stands taller than a regular fridge. Well I’ll get to the point. After diagnosing the problem, I proceeded to put the back evap cover panel back on AND I put the screw right thru the coil tubing. Ah s#~}%~~! I couldn’t believe that the screw hole was a 1/4 inch from the coil.
Well ” things happens” and it seems to happen to me an awful lot. The model / serial numbers that I gave to you, are barely readable, so I don’t even know IF they are correct. I offered to work something out with the customer, which turned out FOR ME to be a nightmare. She is a pack rat. It took me over an hour to remove the freezer from her house, because there was ONLY a path to get from one room to another. She had junk everywhere….
I took the freezer to a fellow repair tech that fixed the hole, blah blah blah. An hour after I dropped of her freezer, she called me to find out the status on it. One hour! I got several calls. So, I just stopped picking up the phone.
I offered to turn the case over to my insurance company but that was not an option…. So, I can’t tell you how many hours I spent trying to fix and satisfy this customer.
Here is my question, for further reference. I’m NOT going thru this again. Is there a website or something that I could use to determine the value of an appliance, and just pay the customer a fair price ?
I looked on the Internet, using just about every wording that I thought would bring up a site or book or something. I couldn’t find anything. Why don’t they teach this at appliance schools?
- Guest asked 8 years ago
- last edited 8 years ago
Hello
Sorry to hear what happened. Do not feel too bad, it has happened to all of us at one time or another. Did the leak repair not work ? We have repaired leaks like that with Epoxy repair kits and they have worked great for many years . See link for repair kit : http://www.quill.com/highside-red-epoxy-repair-kit/cbs/51913895.html?hidedisruptive=1&cm_mmc=SEM_PLA_NULL_51913895&mcode=SEM_PLA_NULL_51913895&gclid=CIiGm5Pxk88CFY42gQodrl4KEg
If you have to replace the unit you will need the cubic footage of the freezer and if its a manual defrost our self defrosting. Then you can determine the price on line at multiple websites. Luckily upright freezers are not expensive.
Good luck Matt Ace Appliance
- AV Repair Help answered 8 years ago
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Thank you Matt. After you make the repair, how do you refill it with freon? And how much do you put in? I’ve worked on house units HVAC. I have gauges and know how on that. But I’ve never worked on fridge / freezer compressors.
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Hi. Sorry to hear you had such a rough time on the freezer. I looked up depreciation values of appliances and came up with a couple of different methods. I have attached both websites for you that show the 2 different methods.
- Brian, Ace Appliance answered 8 years ago
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