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Whirlpool’s newest top load VMW washer with the flat drive belt, actuator, had this one a couple of weeks back. Machine hums only, won’t spin or agitate. With top open (lid closed) in agitation, I could spin the wash plate and motor would agitate in one direction, pulsating on and off in same direction. Could only get a reading of 90VAC at motor, but could not tell if that quick pulse was 120V or not, tried with both analog and digital meters.
Tested the run capacitor on motor with analog meter and the meter showed a quick deflection each time I reversed the leads which in the past would confirm the cap. was good, at least on microwave capacitors in the past.
I ordered motor and capacitor for this machine, although was a tough sell if it was truly the motor, repair vs. new. On return trip I installed the capacitor first, and that was the fix!

Model Number
WTW4950XW2
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Good to know did you try to run manual test mode first? I had one the other day that ran great in test mode but in regular cycles would hum. Seemed it was trying to go both direction at once? Controls failed by error code and testing
They did not want to spend 300 for new board install. I also had two that were trying to go both ways at once. Its very easy to test if board is bad.
unplug capacitor. Remove wire harness from motor and test White & Red should be 120v for Clockwise
and White and Yellow for counterclockwise. But if you have voltage on both at both White & Red and White & Yellow
at the same time then your board is bad. It really is trying to go both ways at once! Sometimes it will actually spin slowly
while growling loudly because the two winding are fighting cw & cow directions.

You can also get a refurbished board from Core Centric for cheap and they will gladly return it even if it was installed.

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