Ice building up in the bottom of the freezer

Hello Amy! Thank you for your question… In most cases when you are getting water or ice in the bottom of your freezer, it is caused by a frozen or clogged drain line. Always make sure to check the ice maker fill tube that it is in the proper position into the ice maker and not inserted correctly. In some cases you can just shut down the refrigerator for 24 hours with the door open to allow drain line to completely thaw. If problem persists after shutting down, you will need to follow these steps. What you will need to do is remove the bottom couple of shelves and racks to access the back panel inside the freezer. After removing shelving, you will need to remove the back panel by taking out the 1/4 inch or Phillips head screws. Usually about 4. CAREFUL edges of back panel are very sharp. You may also need to remove light bulb. After removing panel, you will see a silver drip pan under the evaporator which will most likely be covered in ice. Remove ice build up. Then a good way to clear the drain tube, you can use some very hot water and a turkey baster simply squirt down the drain until build up has melted and water flows down the drain freely. Again, be careful as the evaporator and panel are very sharp. Good luck on your repair! Any other follow up questions, don’t hesitate to ask!
Tony-AceTech52