Ice maker did not cycle after I pushed the reset button down for about 15 seconds so I replaced the IM. On my second visit I found the IM that I installed had the fingers frozen onto the water inside the tray.

Samsung ice maker model RF4287HARRS, SN: I02043CC1003. I first went out on the job and the IM did not cycle after I pushed the reset button down for about 15 seconds so I replaced the IM. On my second visit I found the IM that I installed had the fingers frozen onto the water inside the tray. I put another Im in this unit and made sure that it cycled by holding down the button for a few seconds and it did cycle (I dumped the water to make sure it wasn’t overfilled). But again no ice? Any ideas….