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I have a technician working on a Samsung refrigerator. Problem is that the ice maker is not working per the customer. Technician has been out and found ice forming in the ice maker fan and duct to the ice maker. Any idea what would be causing this problem?

Model Number
RF4287HARS/XAA
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If it is a heat-release ice maker, perhaps it is getting jammed during harvest or the ice maker is just defective . See repair videos below.

Heat Release I/M Test Mode
Press and hold the Ice Test Switch for at least 1.5 seconds. The harvest function will start. If the Ice Maker Thermistor
is below 0°F, the Ice Maker heater turns on for about 2 minutes. If the temperature exceeds 0°F, the Ice maker heater
turns on for 30 seconds, then turns off and the Ice maker harvest motor turns on. The motor will rotate in a clockwise
direction for about 3 minutes, the water supply valve is turned on then off and the test mode is completed. If this
operation is not carried out within 6 minutes, it will go into a fault mode.
Heat Release Ice Makers

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