Hello, a few months ago we had the garbage disposal stopped working. After flipping the switch, it would make a humming sound. No one knew what the cause of the sound was, so we stopped using the disposal altogether, and just used a food catcher in the sink to catch any food, so that it would not go down into the drain, and we had no access to the garbage disposal. For months, it has not been used, because of the assumption that the motor had ran out. I came across your YouTube video about an easy quick fix for a clogged garbage disposal, and I got an Allen wrench and attempted turning it from the hole at the bottom, and I was wondering, does the disposal have to be plugged in in order to turn? I attempted to turn it counterclockwise and either I am not strong enough or it did not move at all. Right now it is currently unplugged, so I am wondering if it should be plugged in for me to turn it, and if I am turning it in the correct direction.
- Tyler asked 9 years ago
Tyler, the disposal does not need to be plugged in to turn the unit with an Allen wrench. If it is completely locked up and you cannot move it at all, its time to replace the disposal. Call our parts department at 1-800-830-5465 and we can drop ship one the same day to your doorstep, we are open 7-days a week until 11pm Eastern. Matt Ace technician
- AV Repair Help answered 9 years ago
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