I removed a ceramic piece of dishware from the drain pump, the unit drains really slowly now. I made sure nothing was in the drain hose and explained to the customer the debris caused an issue with the pump. The unit also needs a new heating element which I had on me. Do you guys carry the pump? They opted not to have it done right away but I have a feeling I’ll be getting a call back soon to do it since any debris or foreign objects are going to slow down that drain pump even more. Really appreciate you guys being available to help us on the weekends! Unheard of in most service industries.
It sounds like you did everything right, and you’re correct in assuming that it’ll be worth having the pump information unless they just decide to buy new. But it’s linked below with a repair video as well. Glad to be of some help to you!
- AV Repair Help answered 9 years ago
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