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customer states that the machine will spin but will not drain the water

Model Number
wfw9151yw00
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Hi. It sounds like you have a clogged drain pump or faulty drain pump. These would be the most common solutions for this issue. I have attached the tech sheet for you. You can check to see what error codes are stored in the system and go from there. Let me know what you find. I have also attached some drain pump videos.

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