Both the fridge and the freezer are not operating at their proper temperature. They are both cool, but the fridge is not cold, and the freezer is not freezing.
- bdennis3382 asked 7 years ago
Hi. You should not have to pull this unit out to access anything. Everything can be accessed from the front of the unit. This is a dual evaporator with a single compressor. With both sections not cooling the first things I would check are, if the compressor, evaporator fans, and condenser fans are running. The condenser fan and compressor are located under the grill at the top of the unit. Also, the condenser is up there as well. Check that the condenser is not dirty or clogged. It may just need to be cleaned. If everything is working properly, the next thing to check would be the frost pattern on the evaporator, or your refrigerant pressures to see if you have a sealed system issue. You could be low on refrigerant or have a faulty compressor or restriction. Let me know if you need further assistance. I have attached a couple repair videos on Viking refrigerators for you. They are not for the same model you are working on.
- Brian, Ace Appliance answered 7 years ago
Thanks again Brian. When I walked in the kitchen and saw the fridge, I was intimidated by its size and complexity. It’s literally over 6 foot high and totally enclosed by cabinet casing. What a BEAST. I was advised by my instructor to avoide Bosch and Viking products. But, I don’t listen so well. ? I’ll do what you say and appreciate your help. Thank you
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