Good afternoon I have a GE washer that does a self diagnostic when first plugged in. The error happens when it gets to the check drive system part. The customer said it made a loud clunk and then wouldn’t drain the water. I ran 120 to the pump and it discharged the water but every time it tries to spin it sounds weird and flags a very general error the “a problem has been detected with this unit”. Any help would be great.
Thanks
Run the diagnostics and let us know what error codes are stored.
The washer control has a field service mode that
can be accessed by the service technician in
order to give critical information on the status of
various components of the washer. This mode will
aid the service technician in quickly identifying
failed or improper operation of components and
systems.
The service mode does not use error codes to
identify problems. Instead, the LCD screen
displays a list of components or systems to be
checked if a problem is detected.
To enter the service mode:
Note: Once the service mode is entered, all
membrane keypanel buttons are disabled.
1. Press the POWER key to turn the washer on.
a. If the washer is on and the HOME screen
is displayed, proceed to step 2. If the
home screen is not displayed, press
HOME on the keypanel.
TROUBLE SHOOTER
MACHINE
PREFERENCES
HOME SCREEN
HELP
BY COLOR BY GARMENT
TOUCH TO SELECT WASH CYCLE
BY
FABRIC
SPECIAL
CYCLES
STAIN
INSPECTOR
2. Press HELP. The main help screen is
displayed.
• A MORE icon will be displayed on the LCD
screen if additional problems have been
recorded. Press MORE to list additional
errors.
4. If errors have been recorded, use the error
chart in the troubleshooting section for proper
diagnostic procedures.
• Use the BACK pad on the keypanel
membrane to scroll back thro
- AV Repair Help answered 8 years ago
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