hello Byrd … behind your display board is a mechanism called a DISPENSER MODULE and it has” micro switches” that are not releasing after being depressed by the actuator paddle when dispensing. first UN PLUG REFRIGERATOR and then you will have to locate screws holding display board in place (usually 2 on top and 2 on bottom outside corners of display board) after gently removing display board and unplugging connectors you will find dispenser module as a complete assembly including paddle and switches . It is held in place by 2 screws and has to be gently removed to replace. Be careful because you will have to also slide water tube out of module to remove . When replacing , simply reverse your steps HOWEVER it is very difficult to reapply water tube through new module as there is very little room to do so ,but here is a tip – remove your kick panel and just before the water tube goes into the bottom of the door there will be a coupling -remove 1 side of the tube from coupling and VERY CAREFULLY pull tube from top end where it comes out behind dispenser . DO NOT PULL TUBING TOO FAR OR IT WILL BE PULLED INTO BOTTOM OF DOOR AND THEN YOU ARE IN TROUBLE !!!! -pull just enough to get a couple inches of play and then you can have enough room to get your fingers on tube and push through slot in new module ; this repair takes a steady hand and patience !! Based on model # you provided your part for new module is part # 242074211. you can order your new part from appliancevideo.com and it will be delivered right to your door . GOOD LUCK
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