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We have a french door refrigerator that has the freezer on the bottom. There is icy cold water that leaks onto the space underneath the long dairy drawer. We’ve replaced the water filter on time each time, but since the last 6-9 months we have been getting water pooling under that drawer.

Model Number
RFG298HDRS/XAA
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That is a blocked defrost drain line in the refrigerator you need to remove the items in the section. Once they are all out remove the back panel INSIDE the refrigerator to get at the evaporator and Defrost Drain pan under the evaporator. You will see it is all iced over. You need to melt all the ice and that will expose a DRAIN HOLE towards the middle of the drain pan under the evaporator. Clear that out with a steamer, hot water with a turkey baster or compressed air Make sure the drain is working by pouring a half cup of really hot water down it and it should drain nice and fast If so put the unit back together and it will be all fixed!

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