If the ice maker is getting water check to make sure there is not any ice cubes or ice pieces preventing the arms of the ice maker from rotating through a cycle. You may need to pull the ice maker out to check if it is getting water and for ice jams. Also, if there is ice in the ice maker, make sure the ice maker arms are not frozen in the cubes. If they are you will need to replace the ice maker. The arms of the ice maker should be at the top and not in the ice cubes. This is a common problem with this unit. I have attached a link for a repair video on removing your ice maker and installing a new one. I hope this was helpful!
If you need any parts call our parts department at 1-800-830-5465 or order on line at http://www.savemoreonparts.com This video have linked to this post gives you basic trouble shooting for the ice maker on your unit. The first thing you want to do is verify that the ice maker is getting water into it. Here are 15 Whirlpool video’s that are very good quality. https://www.appliancevideo.com/appliances/whirlpool-gold-series/
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