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Drains in drain and spin, but will not drain in the regular cycle. We have already changed the actuator.

Model Number
WTW5000DW0
What have you tried so far?

Replaced actuator.

Request Resource Materials
Any available materials
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Hello
You will need to access the diagnostic mode and find the stored error codes. Once you find out what code is stored go through the troubleshooting process in the technician link below. There are many possibilities for this issue. Matt Ace technician

ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES
1. Be sure the washer is in standby mode
(plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET – Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Locked) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF

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