I have a 2009 Samsung 28.5 cu ft refrigerator with french doors and ice and water service on the outside of the door. It is model #RFG297AARS, BOM # XXXXX with TWIN COOLING Plus. It has a SPACE Icemaker. The compressor is BK190C-L2C.
After just over four years of operation, the ice maker stopped producing ice. The water filter has not been replaced for a couple of years; however, it is not clogged. The water dispenser on the door still flows as it should. I removed the filter and the water still flows as it should.
The ice maker started slowing to the point that we were getting only a couple of blocks of ice at a time. Then it stopped producing completely.
I have tried holding the reset button for ten to twelve seconds with no results.
How should I go about doing any further test to determine the problem. I have not replaced the filter yet but plan to do so.
- David Sutton asked 6 years ago
If you hold the reset button for 15 seconds and the icemaker doesn’t start to cycle, there is nothing that can cause that problem except a bad icemaker or if the temperature inside the freezer is above 10 degrees. Get a thermometer and leave it in the freezer for 2 or 3 hours and if it’s not below 10 degrees, turn the freezer colder. If the temperature is below 10 degrees then you have a bad icemaker. These icemakers tend to fail all the time on Samsung for some reason but either way, you’ll need to order and replace the icemaker itself to fix the problem. As for future reference, if there was a problem with the filter–it would stop both the water dispenser and the icemaker.
- AV Repair Help answered 6 years ago
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