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Drain was plugged but evaporator was completely frozen over.I de-iced but not sure if it’s the board or thermistor or ?

Model Number
KSC23C8EYW02
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Hello
We start by unplugging the drain and replacing the fresh food thermistor #W10316760. That normally takes care of the issue. Matt Ace technician

  • Still icing up ! I thought if they leaked Freon in a duel evaporator the freezer warms up first ? Not sure where to go with this one (changed the thermistor and control board)Customer isn’t happy
  • See the service bulletin link I added for some Kitchen-aid models. Is it frosting on the top only like this picture in the service bulletin ? If so check the items that can cause frosting problems in the bulletin. Also make sure the drain is completely open and the evaporator fan motor is running at the proper speed.
  • Also one more thing. Relocate the thermistor to the location in the service bulletin.
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