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Hi Folks,

A Happy & Safe Fourth to all!

This unit is in very good condition and the problem element has not been used that much. Facing the unit it is located on the lower left, smallest element of the bunch. You turn the switch to the on position and the element switch lights up. Set the heat temperature and that lights up too. But no heat at all. Now I took the cooktop out and the element tests okay. Actually there is no wear at all on the element. Looked for disconnected wire(s) found none. Really don’t know where to go from here. Where is a good place to get a break down of Thermador products? Looking for some expertise from the Video Family.

Thank you,
Jan
Barney’s Appliance
Palm Bay, FL

Model Number
CEP365ZB/01
Serial Number
860900190
What have you tried so far?

See above.

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Based on the model number provided,and if the surface element is in fact good with no wiring issues the power for the element comes from a master control board (part number 00640825). The part is very expensive and I found the price to be around $500.00. Good luck.

    • Guest
    • 6 years ago
    Sam, where is a good wholesale parts store to purchase thermador products?
    • Guest
    • 6 years ago
    Thank you, Sam
    • Guest
    • 6 years ago
    Sam, Check this out. This could be a known problem and this is the fix. What do you think? Potentiometer-647864-kits-for-Thermador-Pro-Ranges- Jan Barney’s Appliance
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