no ice

Hi. That’s a strange one. The auger motor was running when you arrived? Check that the ice bucket is installed properly. This will cause the ice off light to flash. Reset the unit if you have not done so already. Run diagnostics to see if you have any stored error codes. I have attached the tech sheet for you. Is there anything preventing the ice maker from going through the cycle, causing it to get stuck when the heater is on? Something could be shorted. Check for broken wires and shorts to ground. Check the wiring in the door at the hinge. Common to have a broken wire in this area. Very strange things going on with the unit. Possibly a faulty user interface also, but not likely.