All Answers

It sounds like your icemaker is working based on what you observed already, but probably the best thing to do is determine if the icemaker isn’t cycling and calling for water, or if water isn’t actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water and wait 24 hours to see if it cycles and dumps the ice. If it doesn’t cycle, replace the icemaker because it’s just bad. If it cycles but doesn’t fill up with water, check the fill tube behind the icemaker and if it’s frozen solid, use a hair dryer and thaw it out. You can also make sure it’s not frozen by disconnect the water line coming from the icemaker and going to the valve at the valve. Blow through the water line to make sure it’s clear. If it’s not frozen, you’ll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

It sounds like the board is about to go out. I would suggest having an electrician check your electrical. There may be a ground fault causing the issue or other electrical issue that should be addressed. The issue is very likely being caused by some sort of electrical fault and not the dishwasher itself.

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This model has a Service Bulletin for Serial Numbers 309 and lower. See the service bulletin link below.
Correct (updated) software version is “14”. Matt Ace technician

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If it the the water inlet supply tube freezing up you have two possibilities.
1) The water inlet valve when not energized is leaking through due to a defective plunger assembly. When a small amount of water is leaking through the inlet valve it will form ice in the inlet tube.

2) Frozen Freezer IM Fill Tube on French Door Non-Dispenser/Dual-Ready Models
Solution: Replace freezer ice maker fill tube with kit 5303918600. This kit contains an improved fill tube.
When the new fill tube is installed, the connecting water line must be shortened by 2-2.5” to prevent kinking.
Foam pad needs to be placed on the tube only if it was present on the original tube in the unit.
Also, investigate sealing of the air duct to the liner. Air leak in this area can contribute to freezing of the fill tube.
Use kit 5303918479 if needed to improve seal.

Matt Ace technician

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The explanation of your description leads me to the Shift Actuator # W10913953 or your motor. You can pin out and ohm the motor to verify . The Shift Actuator has the spin sensor in it. I would start with the spin sensor . See the complete diagnostic sheet and service manual links below. Matt Ace technician

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Go to the link below for component access in section 7-2 . The will show the bottom crisper removal process and the inlet water valve is in section 4-2. Matt Ace technician

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See technician service manual link below. Matt Ace technician

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See the technician sheet link below covering the following models. The defrost heater specifications are on page #13 in the link below. Matt Ace technician

RB195ACRS
RB195ACBP
RB195ACWP
RB195ACPN
RB197ACRS
RB197ACBP
RB197ACWP
RB197ACPN
RB215ACRS
RB215ACBP
RB215ACWP
RB215ACPN
RB217ACRS
RB217ACBP
RB217ACWP
RB217ACPN

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See the technician diagnostic guide along with the service bulletin that may be causing your issue. Matt Ace technician

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We do not have a video on this procedure. We do have a training manual with all of the information in it . See the link below. Merry Christmas Matt Ace technician

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Customers always ask us as factory trained technicians, what microwave do you work on the least. There are a few things to look at when answering that question and purchasing a new major appliance like a microwave. Normally the refrigerators we work on the least are the ones that are not popular or marketed heavily. If a manufacturer comes out with a new product line that has a unique feature, they can spend millions of dollars marketing that product on T.V., Trade shows and many other forms of media. In return sell many of these products even if they have product defects. We have created and surveyed the top five questions by our 17- factory authorized technicians.

1) Are parts readily available if the microwave breaks down?
2) How long does it take for parts to get to the dealer to repair your microwave?
3) If the parts are available, how much do they cost. Are they on the high end or low end of the market?
4) How many company’s provide factory authorized service for the product?
5) Does the manufacturer provide quality customer service?

If technicians cannot get parts quickly or have them as stock on their trucks it can upset a customer. Some manufactures must ship the parts from overseas and it can take up to six weeks to get your refrigerator repaired. Some manufactures can sell the microwave at a low cost but hit you on the back end when you need it repaired. We have seen the same part for different manufactures cost up to 200% more for the same item. If the manufacturer does not pay the servicing company that does warranty work a fair rate, customers can wait up to 4-6 weeks to get a service company out on a new product under one year old. You need to be able to contact the manufacturer if you have a new item you are not happy with. Some manufactures have horrible customer service, you just do not get anywhere, and most customers give up.
So, with the complete analysis of all the manufactures on the market today, we found Whirlpool to rate the highest in all the five questions surveyed by out factory technicians.

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Customers always ask us as factory trained technicians, what range / oven do you work on the least. There are a few things to look at when answering that question and purchasing a new major appliance range / oven . Normally the refrigerators we work on the least are the ones that are not popular or marketed heavily. If a manufacturer comes out with a new product line that has a unique feature, they can spend millions of dollars marketing that product on T.V., Trade shows and many other forms of media. In return sell many of these products even if they have product defects. We have created and surveyed the top five questions by our 17- factory authorized technicians.

1) Are parts readily available if the range / oven breaks down?
2) How long does it take for parts to get to the dealer to repair your range / oven ?
3) If the parts are available, how much do they cost. Are they on the high end or low end of the market?
4) How many company’s provide factory authorized service for the product?
5) Does the manufacturer provide quality customer service?

If technicians cannot get parts quickly or have them as stock on their trucks it can upset a customer. Some manufactures must ship the parts from overseas and it can take up to six weeks to get your range / oven repaired. Some manufactures can sell the refrigerator at a low cost but hit you on the back end when you need it repaired. We have seen the same part for different manufactures cost up to 200% more for the same item. If the manufacturer does not pay the servicing company that does warranty work a fair rate, customers can wait up to 4-6 weeks to get a service company out on a new product under one year old. You need to be able to contact the manufacturer if you have a new item you are not happy with. Some manufactures have horrible customer service, you just do not get anywhere, and most customers give up.
So, with the complete analysis of all the manufactures on the market today, we found Whirlpool to rate the highest in all the five questions surveyed by out factory technicians.

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Customers always ask us as factory trained technicians, what dryer do you work on the least. There are a few things to look at when answering that question and purchasing a new major appliance like a dryer. Normally the refrigerators we work on the least are the ones that are not popular or marketed heavily. If a manufacturer comes out with a new product line that has a unique feature, they can spend millions of dollars marketing that product on T.V., Trade shows and many other forms of media. In return sell many of these products even if they have product defects. We have created and surveyed the top five questions by our 17- factory authorized technicians.

1) Are parts readily available if the dryer breaks down?
2) How long does it take for parts to get to the dealer to repair your dryer?
3) If the parts are available, how much do they cost. Are they on the high end or low end of the market?
4) How many company’s provide factory authorized service for the product?
5) Does the manufacturer provide quality customer service?

If technicians cannot get parts quickly or have them as stock on their trucks it can upset a customer. Some manufactures must ship the parts from overseas and it can take up to six weeks to get your dryer repaired. Some manufactures can sell the refrigerator at a low cost but hit you on the back end when you need it repaired. We have seen the same part for different manufactures cost up to 200% more for the same item. If the manufacturer does not pay the servicing company that does warranty work a fair rate, customers can wait up to 4-6 weeks to get a service company out on a new product under one year old. You need to be able to contact the manufacturer if you have a new item you are not happy with. Some manufactures have horrible customer service, you just do not get anywhere, and most customers give up.
So, with the complete analysis of all the manufactures on the market today, we found Whirlpool to rate the highest in all the five questions surveyed by out factory technicians.

Hello
Customers always ask us as factory trained technicians, what dishwasher do you work on the least. There are a few things to look at when answering that question and purchasing a new major appliance like a dishwasher. Normally the dishwashers we work on the least are the ones that are not popular or marketed heavily. If a manufacturer comes out with a new product line that has a unique feature, they can spend millions of dollars marketing that product on T.V., Trade shows and many other forms of media. In return sell many of these products even if they have product defects. We have created and surveyed the top five questions by our 17- factory authorized technicians.

1) Are parts readily available if the dishwasher breaks down?
2) How long does it take for parts to get to the dealer to repair your dishwashers ?
3) If the parts are available, how much do they cost. Are they on the high end or low end of the market?
4) How many company’s provide factory authorized service for the product?
5) Does the manufacturer provide quality customer service?

If technicians cannot get parts quickly or have them as stock on their trucks it can upset a customer. Some manufactures must ship the parts from overseas and it can take up to six weeks to get your dishwasher repaired. Some manufactures can sell the refrigerator at a low cost but hit you on the back end when you need it repaired. We have seen the same part for different manufactures cost up to 200% more for the same item. If the manufacturer does not pay the servicing company that does warranty work a fair rate, customers can wait up to 4-6 weeks to get a service company out on a new product under one year old. You need to be able to contact the manufacturer if you have a new item you are not happy with. Some manufactures have horrible customer service, you just do not get anywhere, and most customers give up.
So, with the complete analysis of all the manufactures on the market today, we found Whirlpool to rate the highest in all the five questions surveyed by out factory technicians.

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Customers always ask us as factory trained technicians, what refrigerator do you work on the least. There are a few things to look at when answering that question and purchasing a new major appliance like a Washer . Normally the washers we work on the least are the ones that are not popular or marketed heavily. If a manufacturer comes out with a new product line that has a unique feature, they can spend millions of dollars marketing that product on T.V., Trade shows and many other forms of media. In return sell many of these products even if they have product defects. We have created and surveyed the top five questions by our 17- factory authorized technicians.

1) Are parts readily available if the washer breaks down?
2) How long does it take for parts to get to the dealer to repair your washer?
3) If the parts are available, how much do they cost. Are they on the high end or low end of the market?
4) How many company’s provide factory authorized service for the product?
5) Does the manufacturer provide quality customer service?

If technicians cannot get parts quickly or have them as stock on their trucks it can upset a customer. Some manufactures must ship the parts from overseas and it can take up to six weeks to get your washer repaired. Some manufactures can sell the refrigerator at a low cost but hit you on the back end when you need it repaired. We have seen the same part for different manufactures cost up to 200% more for the same item. If the manufacturer does not pay the servicing company that does warranty work a fair rate, customers can wait up to 4-6 weeks to get a service company out on a new product under one year old. You need to be able to contact the manufacturer if you have a new item you are not happy with. Some manufactures have horrible customer service, you just do not get anywhere, and most customers give up.
So, with the complete analysis of all the manufactures on the market today, we found Whirlpool to rate the highest in all the five questions surveyed by out factory technicians.

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See the complete diagnostic technician guide and parts link blow. You will need to start from the power outlet and work your way forward. Make sure you have proper polarity and ground at the outlet. You will need to call our parts distributor for parts pricing the phone number is 1-800-830-5465 . Matt Ace technician

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Unfortunately our service library does not have a schematic available for this model. There is no question you will need to take apart the door and trace the wires back to the control. If the unit was working before you started working on the handle, you damaged another hot or neutral wire. Sorry we cold not be more help.

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Customers always ask us as factory trained technicians, what refrigerator do you work on the least. There are a few things to look at when answering that question and purchasing a new major appliance like a refrigerator. Normally the refrigerators we work on the least are the ones that are not popular or marketed heavily. If a manufacturer comes out with a new product line that has a unique feature, they can spend millions of dollars marketing that product on T.V., Trade shows and many other forms of media. In return sell many of these products even if they have product defects. We have created and surveyed the top five questions by our 17- factory authorized technicians.

1) Are parts readily available if the refrigerator breaks down?
2) How long does it take for parts to get to the dealer to repair your refrigerator?
3) If the parts are available, how much do they cost. Are they on the high end or low end of the market?
4) How many company’s provide factory authorized service for the product?
5) Does the manufacturer provide quality customer service?

If technicians cannot get parts quickly or have them as stock on their trucks it can upset a customer. Some manufactures must ship the parts from overseas and it can take up to six weeks to get your refrigerator repaired. Some manufactures can sell the refrigerator at a low cost but hit you on the back end when you need it repaired. We have seen the same part for different manufactures cost up to 200% more for the same item. If the manufacturer does not pay the servicing company that does warranty work a fair rate, customers can wait up to 4-6 weeks to get a service company out on a new product under one year old. You need to be able to contact the manufacturer if you have a new item you are not happy with. Some manufactures have horrible customer service, you just do not get anywhere, and most customers give up.
So, with the complete analysis of all the manufactures on the market today, we found Whirlpool to rate the highest in all the five questions surveyed by out factory technicians.

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It sounds like a possible inverter board. Go to page #96 in the service information link below for exact compressor diagnostics. Matt ace technician

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I have seen this happen when the diaphragm on the inlet valve is not seated properly. It will then slowly let water fill and overflow the ice maker like you have described. You can shut off the ice maker and empty it , wait 24 hours to see if the valve has let any water pass through it while not energized to be sure. If you have water in it replace the inlet valve #241734301. Matt Ace technician