All Answers

Hello
Unfortunately our service library does not have a schematic available for this model. There is no question you will need to take apart the door and trace the wires back to the control. If the unit was working before you started working on the handle, you damaged another hot or neutral wire. Sorry we cold not be more help.

Hello
Customers always ask us as factory trained technicians, what refrigerator do you work on the least. There are a few things to look at when answering that question and purchasing a new major appliance like a refrigerator. Normally the refrigerators we work on the least are the ones that are not popular or marketed heavily. If a manufacturer comes out with a new product line that has a unique feature, they can spend millions of dollars marketing that product on T.V., Trade shows and many other forms of media. In return sell many of these products even if they have product defects. We have created and surveyed the top five questions by our 17- factory authorized technicians.

1) Are parts readily available if the refrigerator breaks down?
2) How long does it take for parts to get to the dealer to repair your refrigerator?
3) If the parts are available, how much do they cost. Are they on the high end or low end of the market?
4) How many company’s provide factory authorized service for the product?
5) Does the manufacturer provide quality customer service?

If technicians cannot get parts quickly or have them as stock on their trucks it can upset a customer. Some manufactures must ship the parts from overseas and it can take up to six weeks to get your refrigerator repaired. Some manufactures can sell the refrigerator at a low cost but hit you on the back end when you need it repaired. We have seen the same part for different manufactures cost up to 200% more for the same item. If the manufacturer does not pay the servicing company that does warranty work a fair rate, customers can wait up to 4-6 weeks to get a service company out on a new product under one year old. You need to be able to contact the manufacturer if you have a new item you are not happy with. Some manufactures have horrible customer service, you just do not get anywhere, and most customers give up.
So, with the complete analysis of all the manufactures on the market today, we found Whirlpool to rate the highest in all the five questions surveyed by out factory technicians.

Hello
It sounds like a possible inverter board. Go to page #96 in the service information link below for exact compressor diagnostics. Matt ace technician

Hello
I have seen this happen when the diaphragm on the inlet valve is not seated properly. It will then slowly let water fill and overflow the ice maker like you have described. You can shut off the ice maker and empty it , wait 24 hours to see if the valve has let any water pass through it while not energized to be sure. If you have water in it replace the inlet valve #241734301. Matt Ace technician

Hello
See the technician diagnostic guide link below. Matt Ace technician

Hello
Can you verify the model number # GST695SSJ0SS. It does not come up in our library. Thanks Matt Ace technician

Hello
See the manual link below and go to page #81. This is the power diverter on the PDT700 series . Matt Ace technician

Hello
I am assuming you have the proper voltage in at 240 volts coming int to the unit ? Also checked each voltage leg at 115 volts coming in. If that is normal , I would go to the link below and test the bake element by ohming out pins 1-8 at the membrane. You may have a defective keypad. See complete details on this process on page #23 in the link below. Matt Ace technician

Question
Oven. Would not bake. Replaced e.o.c. Now the oven will come on but the bake element only gets 110 to it so it will only get warm. If you put it into broil the broil element works. When I put it into bake no voltage come out of relay with the yellow wire coming out of it that goes down to the bake element. Checked wires from control to bake element they check out ok. Any help would sure be appreciated. Thanks

Hello
I am assuming you have the proper voltage in at 240 volts coming int to the unit ? Also checked each voltage leg at 115 volts coming in. If that is normal , I would go to the link below and test the bake element by ohming out pins 1-8 at the membrane. You may have a defective keypad. See complete details on this process on page #23 in the link below. Matt Ace technician

Hello
Can you provide the appliance make and double check your model number #Tt912sk1ss , the mode does not match to anything in our database .

Thanks Matt Ace technician

Hi. I did not find any videos on this. I did find the instructions for this and attached the link for you.

Hello

      See the technician sheet and the service bulletin on the refrigerator compartment too cold. The cause is Ice maker is not connected to water and the ice maker on/off switch is in the on position. Even though no water is supplied, the Ice maker continues to try to make ice which causes the Ice compartment temperature to remain at 15° F (-10° C). Over a long period of time combined with minimal entry into the refrigerator compartment, temperatures may gradually drop below the set temperature in the refrigerator compartment. If this is not your issue go to the technician diagnostics. Matt Ace technician 

Hello
If both motors are not working it sounds like a board issue. I would run the unit through diagnostics to verify with the link below.( Technical diagnostics mode and service information ) this will confirm if it is the board. Matt Ace technician

Hello
There is many steps to trouble shoot this ice maker with the user interface board. I would go to the technician diagnostic link below and start from the beginning of the ice maker diagnostics to pinpoint your issue.

Theory of operation, S x S product IDI
* After the freeze cycle time has elapsed (36 minutes for normal operation and 29 minutes for
Accelerate-Ice), the main control board will send 120 VAC to the ice maker.
* When the ice maker thermostat senses a temperature of 17° +/- 3°F, the thermostat closes.
• At this point the current now has a path through the thermostat to the motor. (The motor rotates
the drive gear. Inside the module there are copper contacts that ride on copper strips and are
driven by the drive gear. As the drive gear rotates, the contacts will make or break circuits to
control the ice maker operation).
* The motor will start rotation and the mold heater is turned on.
• The ejector fingers will stall on the ice cubes until the heater warms the mold to release the ice.
* The ejector fingers push the ice out of the mold.
• After the ice is ejected, the motor continues to rotate the drive gear.
• The water valve is then energized for 7.5 seconds
• As the water valve is energized, a signal is sent to the main board which turns on the water inlet
tube heater (This heater will stay on for 40 minutes).
• Every time a harvest occurs and the ice maker fills, the heater will come on again for 40 minutes.
When the ice bin is full, the heater will not be energized. This may cause the ice maker water fill
tube to freeze over a period of time.
• Once ice is used from the ice bucket and the level of the ice drops below the infrared beam, ice
harvesting will begin again.
• The ice will be removed from the mold and the ice maker fill tube heater will turn on when the
water fill valve is energized.

In my opinion that sounds like the dispenser control board needs replaced I don’t think you are getting power to the auger motor.

Hello
See the service manual and the service drawer bulletin. Go to page #41 in the service manual for the harness information. Since part number are changing on Samsung so frequently, call you local PDA with model and serial number on the harness. Matt Ace technician

If that is not moving you need to check and make sure the unit is filling up with enough water, it should be across the basin. If it is then either the motor is bad and not running to speed or the intake grill on the pump motor assembly is clogged with debris. You will have to slide the unit out and disconnect the motor assembly from the sump boot to check it.

This is a relatively easy part to replace. To remove the control panel for replacement, start by unplugging the microwave. Next, remove the screws coming in from above the vent panel that runs along the top of your microwave above the door and control panel. The vent panel will then pull off or slid to the left 1 inch and then pull off. Once the vent panel is removed, you’ll see a screw at the top of the control panel. Unscrew the top of the control panel and then the control panel will slide up and hinge forward and down. Now you can disconnect the ribbon cable between the control panel and display board and then unscrew the display board from the back of the control panel so you can replace the panel.

Hello
There are two service bulletins on this model. See all three below. Matt Ace technician

Hello
See the complete diagnostic guide and service bulletins for your model. Matt Ace technician