All Answers

LED lights in the fresh food section not operating may be related to the LED transformer.
Follow the procedure below to access the LED transformer.
WARNING: Disconnect the refrigerator from power before servicing and use all approved
LOTO procedures when testing components to avoid risk of shock or injury
models affected:Models affected:
ZIS360NX, ZISB360DH, ZISB360DX, ZISS360DH, ZISS360DX, ZISS360NX, ZISW360DX
ZIS420NH, ZIS420NX, ZISB420DH, ZISB420DX, ZISP420DH, ZISP420DT, ZISP420DX,
ZISS420DH, ZISS420DX, ZISS420NH, ZISS420NX, ZISW420DX
ZIS480NH, ZIS480NX, ZISB480DH, ZISB480DX, ZISP480DH, ZISP480DT, ZISP480DX,
ZISS480DH, ZISS480DX, ZISS480NH, ZISS480NX, ZISW480DX

Models affected:JK3500DF1/F2/F3 JT3500DF1/F2/F3 PK7500DF1/F2/F3/F4 CT9550SH1
JK3500SF1/F2/F3 JT3500SF1/F2/F3 PK7500SF1/F2/F3/F4 ZET9550SH1
JK5500DF1/F2/F3 JT3500EJ1/J3 PK7500EJ1/J4
JK5500SF1/F2/F3 JT5500DF1/F2/F3 PT7550DF1/F2/F3/F4/F5
JT5500SF1/F2/F3 PT7550EH1/H2/H3/H4/H5
JT5500EJ1/F3 PT7550SF1/F2/F3/F4/F5
PT9550DF1/F2/F3/F4/F5
PT9550SF1/F2/F3/F4/F5
PB911DJ1BB, PB911DJ2BB, PB911EJ1ES,
PB911EJ2ES, PB911SJ1SS, PB911SJ2SS,
PB911TJ1WW, PB911TJ2WW, PB960DJ1BB,
PB960DJ2BB, PB960EJ1ES, PB960EJ2ES,
PB960SJ1SS, PB960SJ2SS, PB960TJ1WW,
PB960TJ2WW

models affected:GFDL110EH0WW
GFDL110EH1WW

During spin, a “thunder-like” sound can be heard from movement of one or both side panels.
Movement of the side panels may be seen as the sound is heard. This movement may also cause a
tapping sound to occur from the rear panel area. Follow all the instructions included in the kit to
improve product performance.Models affected:GTW810SSJ0WS
GTW810SPJ0MC

f the house AFCI circuit breaker or GFCI wall outlet trips off when a wash cycle is started, install line
filter kit WH49X25114.

During spin or agitate certain washers may experience a “clicking” noise from the motor. This noise
sounds similar to placing a baseball card in bike spokes. This is caused by the wire ties that secure
the hall sensor to the motor hitting the motor pulley fan.

A fan noise will occur if the indoor fan blower shaft is dislodged from the bearing.
If the indoor blower shaft is dislodged, follow the instructions below and replace the bearing
assembly WP01X20843. It can be damaged if the indoor fan is activated for any length of time.

Racking describes one side of the freezer door pulling out further than the opposite side creating
the perception the door is not opening properly (pictured below). It is most noticed when the freezer
door is opened from either side of the handle instead of the center. This racking was by design to
improve the door seal. Four shoulder bolts allow the door to adjust as it closes to provide better
alignment with the cabinet for an improved seal.
models affected:CFE28, CWE23, CYE22, DFE28, GNE29, GFE28, GFE26, GYE22, PFE28, PWE23, PYE22,
ZWE23

The tub bearing and seal just slide in place and may be stuck. No special method to remove them. I have attached a video on replacing the tub seal for you.

During single serve brewing a leak may be reported from the dispenser door.
Clogged brew modules may create a leak in the dispenser door or will prevent brewing of coffee.
When one of the piercing pins is clogged water can leak behind the brew module or from vent
tubes inside the dispenser door. Water from the vent tubes can be seen leaking at the bottom of
the door and/or pooling in the fresh food section.
models affected:CFE28USH
CYE22USH

Hot water dispensing refrigerators may not heat water.
On some Café models the hot water tank will not heat water and the estimated heating time will
not decrease. However, the heater in the tank will operate from service mode.

Hi. If your hall sensor is testing out of range more that 15% I would replace it. If the hall sensor does not take care of the E3 error then your control board is most likely faulty. IT sound like you may have the same manual I found, but I have attached in in case it is different.

Mullion may seem loud and some may flip closed during door operation.
Articulating mullions may make an undesirable noise against the bins when the left door is opened.
Occasionally the mullion may also flip back to the closed position during door openings.
Models affected: ZIPS360NHA, ZIPP360NHA, ZIP360NHA

Fresh food evaporator fan motors may be perceived to be loud or exhibit a rattling/vibrating noise.
Moisture may build up and freeze on or around the blade of the fresh food evaporator fan. FE28
CFE29
CYE22
CYE23
CWE23
DFE28
DFE29
Models affected:

PFE27
PFE28
PFE29
PYE22
PYE23
PWE23
ZWE23
GFE26
GFE27
GFE28
GFE29
GNE29
GYE22

The freezer icemaker may not fill when cycled. The main board will energize the water valves when
the icemaker is cycled, but no water passes through the fill tube.
Models affected:CWE23
DFE28
DFE29
GFE28
GFE29
GNE26
GNE29
GYE22
PFE28
PFE29
PYE22
PWE23
ZWE23

If the oven door is used to push or pull the range into the installation, the hinge can pop out of the
hinge receiver. This should be noticeable to the consumer.affected models:CS980SET7SS GF-TF
CGS985SET9SS GF-TF
C2S985SET8SS GF-TF
CGS990SET7SS GF-TF
GE Models Serial Range
JGB860DEJ1WW LF-TF
JGB860EEJ1ES LF-TF
JGB860SEJ1SS LF-TF
JGS650SEF3SS GF-TF
JGS750EEF3ES GF-TF
JGS750SEF4SS GF-TF
Profile Models Serial Range
P2B940SEJ1SS MF-TF
P2S920SEF3SS GF-TF
PGB911DEJ1BB MF-TF
PGB911DEJ1WW MF-TF
PGB911EEJ1ES MF-TF
PGB911SEJ1SS MF-TF
PGB911ZEJ1SS MF-TF
PGB930SEJ1SS MF-TF
PGB940SEJ1SS MF-TF
PGB940ZEJ1SS MF-TF
PGB960EEJ1ES LF-TF
PGB960SEJ1SS LF-TF
PGB980ZEJ1SS LF-TF
PGS920SEF3SS GF-TF
PGS950EEF2ES GF-TF
PGS950SEF3SS GF-TF

Replace the generator board(s) by replacing the induction tray(s), which contain the generator
board(s) and filter board. Replace both trays in the 36” cooktops, even if only one is not operating.
Only one tray is needed for the 30” cooktops.
If the tray is not available due to inventory, replace all individual generator boards. If replacing the
individual generator boards, check the 20 amp fuse on the filter boards for continuity and ensure
the fuse holder clips are tight.
The original part numbers have been superseded and contain updated generator boards.
Models affected:CHP9530SJ1SS PHP9030DJ1BB CHP9536SJ1SS PHP9036DJ1BB
CHP9530SJ2SS PHP9030DJ2BB CHP9536SJ2SS PHP9036DJ2BB
ZHU30RDJ1BB PHP9030SJ1SS ZHU36RDJ1BB PHP9036SJ1SS
ZHU30RDJ2BB PHP9030SJ2SS ZHU36RDJ2BB PHP9036SJ2SS
ZHU30RSJ1SS ZHU36RSJ1SS
ZHU30RSJ2SS ZHU36RSJ2SS
Filter board fuse – WB27X27316
Generator Board – WB27X27183 – Slide-in model PHS920 only
Generator Board – WB27X27182 – All other models
PHB920SF1SS PHS920SF1SS
PHB920SF2SS PHS920SF2SS
PCHB920SJ1SS
PCHB920SJ2SS
PHB920SJ1SS
PHB920SJ2SS
PHB920EJ1ES

Hi. Sounds like it may be in a diagnostic mode. I have seen resetting the unit work. Did you leave it unplugged for 5 mins? You could also try to exit and or enter the diagnostic mode to clear it. I have attached the service manual for you take a look at page 33 for diagnostic information.

An objectionable odor may come from the insulation in the broiler door during bake and broil
operation.
To correct, replace the broiler door liner and install a new sheet of insulation in between the liner
and the outer panel of the broiler door. See instructions on page 2.
JGBS60DEK1BB JGBS66DEK1BB JGBS10DEK1BB
JGBS60DEK1CC JGBS66DEK1WW JGBS10DEK1WW
JGBS60DEK1WW JGBS66EEK1ES
JGBS66REK1SS

Model GTW460AS ”J3” WW with serial numbers ZF-DG may require an upgrade to the personality ID
from “6” to “11”.
Verify the personality ID programmed is “11” by entering the service mode on the washer and
running test 2 (see page 2 for information on entering and exiting service mode).
If the personality ID is not “11”, go to test 17 to change the personality.
Press the start button to enter the test. Press start repeatedly until the proper personality is
obtained. Once obtained, press and hold the start button to set. The updated model personality
chart is below. GTW460AMJ0WW
GTW460ASJ0WW
GTW460ASJ2WW
GTW460ASJ3WW
GTW485ASJ0WS
GTW485ASJ1WS
Models affected: