All Answers

The glide supports for upper baskets may not be wide enough, allowing one or both rollers on
the rear of the upper basket to slip off the glide supports.Models affected:CWE23SSH
CYE22TSH
CYE22USH
DYE22JMK
DYE22JSK
GYE22HMK
GYE22HSK
PWE23KMK
PWE23KSK
PYE22PMK
PYE22PSK
ZWE23ESH
ZWE23PSH

The overlay on the control display assembly may be bubbling up or peeling off. Use the below
model/parts list to install the correct components.

Upon first power up the consumer may find the LCD display and buttons may not respond.
Although the display and buttons will not respond they will be illuminated.
models affected:CFE28TSH
CYE22TSH

Upon first power up the consumer may find the LCD display and buttons may not respond.
Although the display and buttons will not respond they will be illuminated.
models affected:CFE28TSH
CYE22TSH

Excessive moisture in the fresh food and/or freezer compartment, or the fresh food door does
not appear to have a positive seal may be due to a bowed gasket retainer channel at the
bottom of the fresh food door. If the gasket is pulled away from the cabinet at the bottom of
the door, follow the steps below.

Ice may be found at the lower corners of the evaporator cover spilling out on the floor of the
freezer. On the left side it may be appear as though the icemaker or IM Fill Cup is leaking.Affected models:GE models Haier models
GTS21FGKWW HRT18RCWW
GTS21FGKBB HRT18RCWB
GTS21FMKES HRT18RCPW
GTS21FSKSS HRT18RCPB

See links below

If one or more FF or FZ wire shelves fall as shown below, there may be too much play in
channel of the liner. It has been reported that when this occurs, the shelf is no longer
supported properly by the groove molded into the liner.
HRT18RCWB0
HRT18RCPW0
HRT18RCWW0
HRT18RCPB0
HT18TS*
HT21TS*

A chattering noise may be noticed during door icemaker fills. If the door icemaker valve makes
a chattering noise during the fill cycle follow the below repair.
Models affected:8
PFH28
PYE22
CFE28
CYE22
GFE28
GFE26
GYE22
DFE28

Under certain environmental conditions, especially during periods of high humidity, moisture
and ice may build up in the freezer section. It may be found on the liner walls, freezer door
liner, ceiling, air tower or evaporator fan blade/motor areas. Temperatures may be impacted
as a result of the location and volume of moisture or ice that develops.

Under certain environmental conditions, especially during periods of high humidity, moisture
and ice may build up in the freezer section. If ice, frost or moisture are found along the top of
the left freezer door storage bin, follow the below repair procedures.Model affected: G6S28TSLBSS

Café cooktops where one or more surface elements do not operate or shutdown during operation
may be due to control software. An F10 fault code may be active if entering service mode. A
software update will resolve surface element shutdown. Models affected:CHP9530SJ1SS
CHP9530SJ2SS
CHP9536SJ1SS
CHP9536SJ2SS

See links below.Models affected:CGS990SET1SS JGB870DET1BB PCGB995SET1SS CCGS990SET1SS
CGS990SET2SS JGB870DET1WW PCGB995SET2SS CCGS990SET2SS
CGS990SET3SS JGB870DET2BB PGB995DET1BB CCGS990SET3SS
CGS990SET4SS JGB870DET2WW PGB995DET1WW CCGS990SET4SS
CGS990SET5SS JGB870DET3BB PGB995DET2BB CCGS990SET5SS
CGS990SET6SS JGB870DET3WW PGB995DET2WW CCGS990SET6SS
CGS990SET7SS JGB870SET1SS PGB995SET1SS CCGS990SET7SS
CGS990SET8SS JGB870SET2SS PGB995SET2SS CCGS990SET8SS

Models affected:JVM6172DK1WW
JVM6172DK1BB
JVM6172SK1SS
JVM6175DK1WW
JVM6175DK1BB
JVM6175EK1ES
JVM6175SK1SS

1) If the microwave shows no display or does not operate (dead) check for continuity on the
cavity thermal cut-out (TCO), if open, replace the cavity cut-out (WB24X29270)
2) If the convection feature on the microwave is not working (not heating) check for continuity
on the convection thermal cut-out, if open, replace the convection cut-out (WB24X29271)
PVM9179DK1WW
PVM9179EK1ES
PVM9179SK1SS
PVM9179DK1BB

Slight air leakage can occur when the hood is vented externally. The solution is to cover two
of the recirculation holes on the top of the hood.JVX5300DJ1BB JVX5360DJ1BB
JVX5300DJ1WW JVX5360DJ1WW
JVX5300EJ1ES JVX5360SJ1SS
JVX5300SJ1SS
JVX5305DJ1BB JVX5365SJ1SS
JVX5305DJ1WW
JVX5305EJ1ES PVX7300EJ1ES
JVX5305SJ1SS PVX7300SJ1SS

Inconsistent temperatures may be due to the thermocouple bulb inside the oven cavity loose
or out of the retainer or too much capillary tubing exposed in the oven cavity. This will cause
temperature variations and possible damage to the thermocouple.Haier models affected:
HCR2250ADS
HCR2250AES
HCR2250AGS

A high pitch whine or scrapping sound coming from the vent hood when in use may be caused
by the rubbing of the blower wheel. To repair, use part number WB26X29333 motor assembly
kit.Models affected:
JVX5305DJ1BB JVX5365SJ1SS
JVX5305DJ1WW
JVX5305EJ1ES
JVX5305SJ1SS

See service link below.Models affected: ZDP304 ZDP364 ZDP366 ZDP484
ZDP486 ZGP304 ZGP364 ZGP366
ZGP484 ZGP486 ZGU364 ZGU366
ZGU484 ZGU486 CGU366

Replace all 4 production leveling legs with a new redesigned leg. The redesigned leveling legs
come in a 4 pack, part number WH02X26590.
Ensure the washer is level. Running a drain and spin cycle will spin the washer up to full speed
quickly to confirm reduced vibration. Models affected:GTW220
GTW330
GTW460
GTW485
GTW490
GTW680
HTW200
HTW240
MTW200