All Answers

Upon first power up the consumer may find the LCD display and buttons may not respond.
Although the display and buttons will not respond they will be illuminated.
models affected:CFE28TSH
CYE22TSH

Excessive moisture in the fresh food and/or freezer compartment, or the fresh food door does
not appear to have a positive seal may be due to a bowed gasket retainer channel at the
bottom of the fresh food door. If the gasket is pulled away from the cabinet at the bottom of
the door, follow the steps below.

Ice may be found at the lower corners of the evaporator cover spilling out on the floor of the
freezer. On the left side it may be appear as though the icemaker or IM Fill Cup is leaking.Affected models:GE models Haier models
GTS21FGKWW HRT18RCWW
GTS21FGKBB HRT18RCWB
GTS21FMKES HRT18RCPW
GTS21FSKSS HRT18RCPB

See links below

If one or more FF or FZ wire shelves fall as shown below, there may be too much play in
channel of the liner. It has been reported that when this occurs, the shelf is no longer
supported properly by the groove molded into the liner.
HRT18RCWB0
HRT18RCPW0
HRT18RCWW0
HRT18RCPB0
HT18TS*
HT21TS*

A chattering noise may be noticed during door icemaker fills. If the door icemaker valve makes
a chattering noise during the fill cycle follow the below repair.
Models affected:8
PFH28
PYE22
CFE28
CYE22
GFE28
GFE26
GYE22
DFE28

Under certain environmental conditions, especially during periods of high humidity, moisture
and ice may build up in the freezer section. It may be found on the liner walls, freezer door
liner, ceiling, air tower or evaporator fan blade/motor areas. Temperatures may be impacted
as a result of the location and volume of moisture or ice that develops.

Under certain environmental conditions, especially during periods of high humidity, moisture
and ice may build up in the freezer section. If ice, frost or moisture are found along the top of
the left freezer door storage bin, follow the below repair procedures.Model affected: G6S28TSLBSS

Café cooktops where one or more surface elements do not operate or shutdown during operation
may be due to control software. An F10 fault code may be active if entering service mode. A
software update will resolve surface element shutdown. Models affected:CHP9530SJ1SS
CHP9530SJ2SS
CHP9536SJ1SS
CHP9536SJ2SS

See links below.Models affected:CGS990SET1SS JGB870DET1BB PCGB995SET1SS CCGS990SET1SS
CGS990SET2SS JGB870DET1WW PCGB995SET2SS CCGS990SET2SS
CGS990SET3SS JGB870DET2BB PGB995DET1BB CCGS990SET3SS
CGS990SET4SS JGB870DET2WW PGB995DET1WW CCGS990SET4SS
CGS990SET5SS JGB870DET3BB PGB995DET2BB CCGS990SET5SS
CGS990SET6SS JGB870DET3WW PGB995DET2WW CCGS990SET6SS
CGS990SET7SS JGB870SET1SS PGB995SET1SS CCGS990SET7SS
CGS990SET8SS JGB870SET2SS PGB995SET2SS CCGS990SET8SS

Models affected:JVM6172DK1WW
JVM6172DK1BB
JVM6172SK1SS
JVM6175DK1WW
JVM6175DK1BB
JVM6175EK1ES
JVM6175SK1SS

1) If the microwave shows no display or does not operate (dead) check for continuity on the
cavity thermal cut-out (TCO), if open, replace the cavity cut-out (WB24X29270)
2) If the convection feature on the microwave is not working (not heating) check for continuity
on the convection thermal cut-out, if open, replace the convection cut-out (WB24X29271)
PVM9179DK1WW
PVM9179EK1ES
PVM9179SK1SS
PVM9179DK1BB

Slight air leakage can occur when the hood is vented externally. The solution is to cover two
of the recirculation holes on the top of the hood.JVX5300DJ1BB JVX5360DJ1BB
JVX5300DJ1WW JVX5360DJ1WW
JVX5300EJ1ES JVX5360SJ1SS
JVX5300SJ1SS
JVX5305DJ1BB JVX5365SJ1SS
JVX5305DJ1WW
JVX5305EJ1ES PVX7300EJ1ES
JVX5305SJ1SS PVX7300SJ1SS

Inconsistent temperatures may be due to the thermocouple bulb inside the oven cavity loose
or out of the retainer or too much capillary tubing exposed in the oven cavity. This will cause
temperature variations and possible damage to the thermocouple.Haier models affected:
HCR2250ADS
HCR2250AES
HCR2250AGS

A high pitch whine or scrapping sound coming from the vent hood when in use may be caused
by the rubbing of the blower wheel. To repair, use part number WB26X29333 motor assembly
kit.Models affected:
JVX5305DJ1BB JVX5365SJ1SS
JVX5305DJ1WW
JVX5305EJ1ES
JVX5305SJ1SS

See service link below.Models affected: ZDP304 ZDP364 ZDP366 ZDP484
ZDP486 ZGP304 ZGP364 ZGP366
ZGP484 ZGP486 ZGU364 ZGU366
ZGU484 ZGU486 CGU366

Replace all 4 production leveling legs with a new redesigned leg. The redesigned leveling legs
come in a 4 pack, part number WH02X26590.
Ensure the washer is level. Running a drain and spin cycle will spin the washer up to full speed
quickly to confirm reduced vibration. Models affected:GTW220
GTW330
GTW460
GTW485
GTW490
GTW680
HTW200
HTW240
MTW200

see links below.If the dryer will not start, press in on the door at the door switch location and try to start the
dryer. If the dryer starts, the complete door needs to be replaced with a new redesigned door.
The new door has a protruding emboss that will press against the door switch. If pressing the
door into the switch does not start the dryer, follow standard diagnostic procedures.Models affected:GTD33EASK0WW
GTD33GASK0WW
GTD33PASK0WW
GTD41EAMJ0WW
GTD41EASJ0WW
GTD41GAMJ0WW
GTD41GASJ0WW
GTD41PASJ0WW
GTD42EAAJ0WW
GTD42EAAJ1WW
GTD42EAAJ2WW
GTD42EAMJ0WW
GTD42EAMJ1WW
GTD42EAMJ2WW
GTD42EASJ0WW
GTD42EASJ1WW
GTD42EASJ2WW
GTD42GAMJ0WW
GTD42GAMJ1WW
GTD42GAMJ2WW
GTD42GASJ0WW
GTD42GASJ1WW
GTD42GASJ2WW
GTD60EBSJ0WS
GTX22GASK0WW
GTX22EASK0WW
GTX33EASK0WW
GTX33GASK0WW
GTX42EASJ0WW
GTX42EASJ1WW
GTX42EASJ2WW
GTX42GASJ0WW
GTX42GASJ1WW
GTX42GASJ2WW
HTD21EASK0WW
HTD21GASK0WW
HTD21PASK0WW
HTX20EAMK0WW
HTX20EASK0WW
HTX20GASK0WW
HTX21EASK0WW
HTX21GASK0WW
HTX21PASK0WW
HTX24EASK0WS
HTX24GASK0WS
MTX20EAMK0WW

See service link below.A washer exhibiting excessive vibration, walking, or banging noises may be repaired with a
software update using NewFI or a Software Update Module (SUM) WH98R1967001 and
replacing the leveling legs (excluding GTW750CPL0DG GTW750CSL0WS model washers)
with part number WH02X26590.
In addition to resolving the banging, walking and excessive vibration on top load washers
produced prior to October 2017 (ending serial number TH), this latest software update also
resolves the following issues:
GTW220ACK0WW
GTW220ACK1WW
GTW220ACK2WW
GTW330ASK0WW
GTW330ASK1WW
GTW460ASJ0WW
GTW460ASJ1WW
GTW460ASJ2WW
GTW460ASJ3WW
GTW460ASJ4WW
GTW460ASJ5WW
GTW460ASJ6WW
GTW485ASJ0WS
GTW485ASJ0WW
GTW485ASJ1WS
GTW485ASJ2WS
GTW485ASJ3WS
GTW490ACJ0WS
GTW490ACJ0WW
GTW490ACJ1WS
GTW490ACJ1WW
GTW490ACJ2WS
GTW490ACJ2WW
GTW490ACJ3WS
GTW490ACJ3WW
GTW680BSJ0WS
GTW680BSJ1WS
GTW680BSJ2WS
GTW680BSJ3WS
GTW680BSJ4WS
HTW200ASK0WW
HTW200ASK1WW
HTW240ASK0WS
HTW240ASK1WS
GTW220ACK3WW
GTW330ASK2WW
GTW460ASJ7WW
GTW485ASJ4WS
GTW490ACJ4WS
GTW490ACJ5WW
GTW680BSJ5WS
GTW685BPL0DG
GTW685BSL0WS
GTW750CPL0DG
GTW750CSL0WS
HTW200ASK2WW
HTW240ASK2WS

See service links below.The following symptoms may be associated with tub pressure chamber port flash.
No spin, no agitate, stops or pauses mid cycle, no drain or does not drain all the way, clothes
too wet at end of cycle, started pumping on its own, drain pump clearing, drain pump
runs/noise constantly with no water in the tub, excessive running pump and water drains, but
basket doesn’t spin
HTW200
MTW200
GTW220
HTW240
GTW330
GTW460
GTW485
GTW490
GTW680
GTW685