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In reply to: All refrigerator VIKING flashing temperature bars in sequence

Hi. I have attached the service manual on a similar unit. Take a look at page 6. This might be the power up alarm and you will need to press the alarm off button. Or you may have hit the switch for the showroom mode. This switch is in the condenser compartment near the power switch it looks like. You may have hit this switch when you were cleaning the condenser.

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In reply to: Diagnosis for ice blocking air flow in referigerator Side on Side By Side unit

Hi. I have attached the fast track tech sheet for you on this unit. That is strange that you could not get the freezer into defrost mode, but If the freezer is working find I would not be concerned too much about it. Did the refrigerator start defrosting when you forced the defrost? If not, then you have a faulty fuse or heater. If it did then you could have a bad defrost sensor or control board. I would assume and start with the sensor. Or, you could have a clogged drain, which if you do, you should have a sheet of ice and or water on the floor or the refrigerator. That would be a sure sign of a clogged drain tube. It looks like you can get each defrost part separate ( some models you have to order the evaporator assembly) or you can get all of your defrost components by ordering the evaporator assembly. You may want to look into the whole assembly depending on what part you need and the cost.

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In reply to: Smells like gas

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Will not start

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Long dry time

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Loud when running

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: no heat

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Door will not close

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Handle is missing

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: burning smell

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: not level

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: burning smell

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Control Panel unresponsive

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Freezer Door Stuck......

See link below for drian repair issues

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In reply to: Freezer Door Stuck......

Hello
If you left the unit unplugged overnight with the door cracked open that eliminates any restriction. If you see the parts breakdown link below on page #3 there are two W10120018 Slide, Drawer assembly’s. There is clearly something jammed in the slide assembly or at the top of the freezer liner. If you can only get the door open 1/2 inch, I would try a coat hanger to see if you can reposition the food or item that could be causing the jam. The freezer door seal can also come off to give you more room, it is a press on door seal. With only a half inch to work with, you will not have enough room to get the freezer door off. These are your only options besides calling an appliance technician. Matt Ace technician

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In reply to: The lights will not come on

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Heater not working

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: leaving marks on clothes

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Will not start

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: burning smell

https://www.appliancevideo.com/cate/videos/appliances/microwaves/

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