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In reply to: Refrigerator not cooling and user display lights flashing

HI, I did a little research and I think I have found the issue. Your serial number starts with 12. So we need to add 12 to the end of our model number. This changes the part number for the control board. The H.V board we need is P# WPW10310240. The manufacturer did a bad job of looking this model up. Usually the 12 would already be at the end of the model and we would not run into this issue. You will need to get the correct board and your code will be able to be programed.

I found one other option that may work for you. I did find a code that you should be able to program into the current board you have, but it appears your ice maker will not work. SO if you don’t use your ice maker or don’t mind not having ice this would be an option for you. The code is 0302

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In reply to: Refrigerator not cooling and user display lights flashing

Hi. I have found a video that shows how to program the control board. This should solve your issues. I have attached the video.

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In reply to: Your video wont work

Hello
I am sorry you are have issues. We have not had any other service issue problems on viewing this video so far. I have tried this video on two different devices and it is working okay on this end. Are you sure your browser is up to date ? Have you tried it on another device ? I am sending your request over to our custumer service team to trouble shoot any issues. They will be back in on Monday at 9am Eastern time and will address the issue. Please let us know if it works on another device in the mean time.

0 votes
In reply to: Refrigerator not cooling and user display lights flashing

Hello
See the technician diagnostic sheet to run the unit throgh the diagnostic mode. We also have the service manual link with the main control board replacement procedure starting on page #35. I am assuming the master controler is the main control board. I dont have a part listed for master control. Matt Ace technician

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In reply to: Will not stop beeping

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: No cool

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

0 votes
In reply to: Smells like its burning

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Sub-zero ice dispenser flap is not closing all the way

Hello
See the service manual link below. Everything is replaceable on this unit in cluding the round dispenser. Call 1-800-832-3166 to get the part number from Sub-Zero direct distributer. Matt Ace technician

0 votes
In reply to: ICE MAKER MAKE ICE BUT IT DOESNT DROP THE ICE INTO THE ICE BUCKET

Hello
See technician sheets below. There could be a number of possibilities causing this issue. Make sure the ice maker unit has temperatures below 18 degrees. If it is above 18 degrees it WILL NOT harvest on its own. If it is below 18 degrees run the unit through the test function to diagnose your issue. Matt Ace technician

         Test function

● In order to operate a test function, press the Test button for 1.5 second.
● This function can be used to check a proper working, to clean the ice tray, and to adjust the
water level in the ice tray.

0 votes
In reply to: Constantly running

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Lights not working

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

0 votes
In reply to: My refrigerator door will not stay shut

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

0 votes
In reply to: Smells like refrigerant

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

0 votes
In reply to: Leaking water

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

0 votes
In reply to: Not cold enough

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

0 votes
In reply to: Lights are out

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

0 votes
In reply to: Selector switch not working

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Not level

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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In reply to: Freezing everything

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

0 votes
In reply to: Not making ice

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

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