All Answers

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

See links below for the technician mode and complete troubleshooting service manual. You must be logged in to get to the manual links.

Hi. The child lock may be on if this model has one. Child Lock:After starting a cycle you can activate the Child Lock.1Press and hold the < button until the “Child Lock” LED illuminates or “CL ” appears on the display.2″CL ” disappears from screen when button is released.Child Lock is now active and buttons will not function, except On/Off.3To deactivate, press and hold the < button until the “Child Lock” LED turns off or “CL ” disappears from the display.
If the child lock is not the issue then we need to look at some other things. Is there any water left in the unit? Does the drain pump run? If so check your float switch for any restrictions and check the base to make sure no water has leaked out and into it. If all of this is good, your control board must be bad and will need to be replaced. I have attached a service manual on this unit for you.

Hello
See the electrical diagrams and technical information below. There is a selector switch that wires in series with the auger motor. I assume you do not have 115 volts to the auger motor. Matt Ace technician

Hello
This is a part number # PJ010004 Bake Element 240Volts. If you have 115 volts you are losing the other side of line voltage. To verify your element is good or bad, unplug unit remove spade connectors and check for continuity. If you have continuity then check your breaker or power coming into the unit to make sure you have 240 Volts. Matt Ace technician

Hello
The model and serial numbers affected are below. Here are the part numbers and service bulletin link to correct your issue. you must be logged in to see the links. Matt Ace technician
AGZ72909702,
AGZ72909701,
or AGZ73050601
AGZ72909706
5006EA3009B

WT5270CW
610VWxxx
708VWxxx
WT1501CW
WT1801HWA
WT1801HVA
WT1701CW
WT1701CV
WT1901CW
WT1901CK
WT1301CW
WT1150CW
WT7200CW

FOLLOW STEPS ONE THROUGH TWELVE BELOW TO SET THE ICE MAKER FOR THE TEST.
. THE ICEMAKER CONTROL MUST BE IN THE “ON” POSITION.
. THE ICE BIN MUST BE ON THE DOORAND THE ICE LEVEL BELOW THE NOTCHED OPENINGS.
. THE ICE MAKER MUST BE IN HARVEST IMMEDIATELYAFTER THE WATER FILL.

1. Unplug refrigerator or disconnect power.

2. Slide icemaker out, remove cover.

3. Use an insulated jumper and jump “T”
   to “H” to bypass the bimetal to start a
   harvest.

4. Plug in refrigerator or reconnect power.

5. Close the freezer door to align the
   optics and a harvest cycle will begin in
   5 seconds.

6. Open the freezer door and observe l/M. A
   harvest should be in progress.
   *lf “T” to “H” is properly jumped and
   the icemaker won’t run, stop test and
   check the icemaker.

7. Unplug refrigerator or disconnect power.

8. Remove the jumper before the fingers
   reach 10:00. Reinstall icemaker or be
   prepared to catch the water in step 10.

9. Plug in refrigerator or reconnect power.

10. Listen for the water fill and disconnect the
    power immediately after the fill.

11. With the freezer door closed, reconnect
    the power.

12. Wait 5 seconds to a maximum of 50
    . seconds, open the freezer door and
    watch the LED.

4 pulses, repeated once, indicates a failed relay. Replace both optics boards

3 pulses, repeated once, indicates optics and relay are good but, l/M is not being sensed/will not operate.
. Check l/M components. . Check l/M circuit and connections back to the receiver board and neutral.

2 pulses, repeated once, indicate the optics are failed. Replace both optics boards.

Steady light for 5 seconds indicates the relay and optics are good, and the receiver senses the icemaker in the
circuit.

No light Unplug refrigerator for 5 seconds and repeat test

Hello
See the link below on forcing the ice maker through the harvest cycle. On your new ice maker, you may have had the optics satisfied and you would not get voltage between L-N. Put in the new ice maker and if you have good water pressure, you will have ice within 12 hours in the bucket. If not go back and run the unit through this harvest diagnostic procedure. If you are not sure if you have good water pressure up to the ice maker switch the two lines at the valve and hit the dispenser pad, that will verify you have good water pressure.

Hi. I have attached the service manual on this unit for you. Is the unit making ice and just not dispensing it, or not making any ice. Usually no water and ice means you have a water supply issue. First check to see if you have good water pressure to the unit. If so, make sure the water filter has been replaced recently. If this still does not fix the issue check to make sure the water reservoir is not frozen. You could have a faulty or clogged inlet valve as well. IF you are making ice and the unit is not dispensing ice or water you more than likely have an issue with the User interface (p#WR55X11087) or main control board (WR55X11098). If when you press the paddle to dispense ice or water and you do not hear anything and nothing happens then more than likely one of these is your issue. First try to unplug the unit for 10 mins to reset it and plug back in.

Hello
See complete technician manual and diagnostic links below. Are you getting any error codes ? have you run the unit through the diagnostics ? Tightly packed loads or overloading may not allow the washer to spin correctly. Matt Ace technician

Hello
I would start out by entering the unit into the diagnostic mode see ( Service test mode ) . Then you can start with service test 101 through 244 to test each individual compenent until you find your defective component. See the link below for the diagnostic sheet. Matt Ace technician

Service Test Mode:

Enter the Service Test Mode by performing the following sequence of events:
1. Press and hold the WATER Keypad.
2. Press and hold UR Keypad.
3. Release the WATER switch and wait 3 seconds.
4. The display will show SE confirming entry in the Service Mode.
5. Press the UR Keypad again to confirm entry in the Service Mode.
6. Display will show 101 in left display and numeric or dashes in right display.
7. Press UL Keypad and LL Keypad to toggle through Service Test numbers.
8. To exit service test mode, open and close refrigerator door or hold door alarm for 3 seconds.

Control board Troubleshooting

Programming Mode:
The Program Code is located on the Serial Plate on this unit after the word Code.
1. Press and hold the WATER Keypad.
2. Press and hold LL Keypad.
3. Release the WATER Keypad and wait 3 seconds.
4. The control will display PE to indicate the programming mode.
5. Entry is confirmed by pressing the LL Keypad once more.
6. The control will display the current Program CODE. This value should be validated with the Program CODE printed on the unit serial plate.
NOTE: If the Program CODE is correct, the Programming Mode is exited by pressing water Keypad for 3 seconds.
7. Press the UR Keypad or LR Keypad to change the digit value with each key press.
8. The decimal point indicates the selected digit. Press the UL Keypad to select the next digit.
9. Once the desired Program CODE is entered, press and hold the LL Keypad until the Program CODE begins flashing indicating it has been saved.

Hello
See the Ice maker diagnostics sheet link below. You need to be logged in to see the diagnostics sheet. This will give you complete diagnostics on how to quickly diagnose your issue. Matt Ace technician

1. Disconnect the power supply.
2. Slide the ice maker out, remove cover.
3. Jump “T” & “H” to bypass the Bimetal and start a harvest.
4. Tape both light switches closed
5. Connect the power supply, ice maker should start in about 5 seconds.
6. Observe the ice maker. If “T” to “H” is properly jumpered and the ice maker won’t run stop the test
   and check the ice maker.
   7.Remove the jumper before the finger reaches 10:00. Reinstall the ice maker
7. Immediately disconnect power after the water fill.
8. With the freezer door closed, reconnect the power supply.