All Answers

Hello
A few possibilities can cause this type of issue.
1) Door adjar or left open . You said thats not your issue.
2) Items blocking freezer air vents and preventng proper air flow.
3) If unit has an ice maker, the heater could be staying on too long causing this issue. If you have low water pressure to the ice maker the arm may get jammed during the harvest cycle, causing the heater to stay on and create himidity / ice crystals on food.
Possible things to try to resolve the issuse :
1) Turn knob counter-clockwise to change to a warmer setting; allow 24 hours to adjust.
2) Move items away from rear wall .

Matt Ace technician

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Hello
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Hi. A burning smell could be from a few different things. The most common would be a lint fire inside the unit. Lint builds up over time in the bottom of most dryers on and around the element or flame tube. This lint will ignite and usually contains itself inside the unit. Check to make sure it has not melted or damaged any components. Also, the customer may have put something in the dryer that stuck on to the drum or heat vent causing a smell. Another thing that could cause a smell would be if the cust recently painted or stained something in the house with a gas dryer. This will put off a smell when a gas dryer runs. Make sure your airflow is good and the vent is clean and not too long.

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