All Answers

Hello
See complete diagnostics link below. If you are getting 115 volts to your inverter board and the compressor is not running you need to replace the inverter board. For complete diagnostics click on the link below. Matt Ace technician

Hello
Look in section 8-84 in the link below to see diagnostics link below. This sounds like you have a water inlet issue if you are not getting and ice cubes or water throgh the door. Check you watter saddle or inlet valve to strat for proper water pressure. Matt Ace technician

Hello
On some Samsung models if your condensate drain is iced over it will cause this type of noise. Check and make sure your drain is open. If the drain is plugged you will get an air blowing noise because the air is released through the drian trap.

Hello
See diagnostic link below. Can you explain what the sound is more clearly ? Is it squeeling, grinding , clunking ?

Thanks Matt Ace technician

Hello
The TE error code is a washer temperature sensor fault code.
1) Check the connections for the washing heater temperature sensor connector.
2) If the sensor still errors out after proper connections are established , replace the sensor.
See diagnostic guide link below for complete diagnostics & troubleshooting. Matt Ace technician

Hello
Yes if you cannot put the unit into the diagnostic mode, the control board definately needs to be replaced. Be before you replaced the board you have taken the steps below to clear the error codes. The #137007000 Control Board is a common part. see link below. Matt Ace technician

The (Err ) is a code that states an error has been detected.
To clear latest stored error code:
1) Turn the Program Knob to the start position, Spin Only.
2) Press Start/Pause to start the cycle and save it.
3) Press Cancel to stop the cycle and turn off the LEDs.
4) Press Cancel again to turn on the LEDs.
5) Within 5 seconds, press and hold the Option and Start/Pause buttons until LEDs start sequentially chasing, then release buttons.
6) Turn the program knob clockwise 7 clicks from the Start Position. The control will signal the last error code.
7) Press and hold the Options and Start/Pause buttons for 3 seconds. The code will be cleared.
Exit Diagnostic Mode to return the washer to normal operation.
a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR
b) Turn the program knob clockwise 2 or 3 clicks after the Start Position. Press Options and Start/Pause buttons
together for a few seconds until wash cycle LEDs appear.

Hello

The (Err ) is a code that states an error has been detected.
To clear latest stored error code:
1) Turn the Program Knob to the start position, Spin Only.
2) Press Start/Pause to start the cycle and save it.
3) Press Cancel to stop the cycle and turn off the LEDs.
4) Press Cancel again to turn on the LEDs.
5) Within 5 seconds, press and hold the Option and Start/Pause buttons until LEDs start sequentially chasing, then release buttons.
6) Turn the program knob clockwise 7 clicks from the Start Position. The control will signal the last error code.
7) Press and hold the Options and Start/Pause buttons for 3 seconds. The code will be cleared.
Exit Diagnostic Mode to return the washer to normal operation.
a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR
b) Turn the program knob clockwise 2 or 3 clicks after the Start Position. Press Options and Start/Pause buttons
together for a few seconds until wash cycle LEDs appear.

Diagnostic Test
The diagnostic test is used to check individual component function only.
TO START THE TEST:
• Turn the Program Knob to the start position, Spin Only.
• Press Start/Pause to start the cycle and save it.
• Press Cancel to stop the cycle and turn off the LEDs.
• Press Cancel again to turn on the LEDs.
• Within 5 seconds, press and hold the Options and Start/Pause buttons until LEDs start sequentially chasing, then release buttons.
1. All the LEDs will sequentially light. Pressing a button below a light cluster will light all the LEDs in that cluster at one time to confirm functionality.
2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water should enter through the
detergent compartment.
3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach
compartment.
4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and cold water should enter through
the softener compartment.
5. Turn the program knob (4) clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened. When the door
is opened, the drum light should turn on.
6. Turn the program knob (5) clicks from the start position. The washer will fill and tumble. Once tumbling has started, the Boost Heater (if so equipped)
will turn on.
7. Turn the program knob (6) clicks from the start position. The drain pump & door lock solenoid will activate and the washer will operate in high spin.
See the complete diagnostics link below. Matt Ace technician

Hello
Possible causeses for new ice maker not working. See complete ice maker diagnostics link below. Matt Ace technician

1) *** Check if ice maker is turned on ****
2-Check to see if Freezer Temperature is between 0-5 degrees F.
3-Make sure that the harness in the upper part of the Freezer door is well assembled/connected.
4-Ice maker is properly connected. (Self-Test is working).
5-Check electrical continuity of connection between fill tube heater and harness that leaves the door.
6-Check if there is water under the door or behind the refrigerator (Leaking/Defective hose connections).
7-Check that all wiring harnesses are properly connected to the Main PCB.
8) Make sure that the wiring connectors in the upper Door F are reconnected after disconnecting them for
delivery.
*Self test can only be done once every two hours. If necessary to perform self-test again before reaching
the 2 hours, unplug the refrigerator from the electricity and plug back in again.

Hello
Ice buildup on the freezer evaporator can be caused by . Go to pages #276 , #277 and #279 in the link below for more solutions. Matt Ace technician

1) A starved evaporator / leak in system.
2) A blocked drain. It is possible that the drain is not being defrosted by the heaters enough to properly
clear the drain and pass the melted water into the catch pan.
3) Check for signs of air infiltration around the drain and behind the evaporator cover.
4) Verify the evaporator fan housing is installed properly.
4. For models without a drain heater, make sure the metal drain clip is touching the defrost
heater.
5. Verify the drain heater is not open (where applicable).

Hello
See the two videoe links below on the Samsung refrigerator RF22K9581SR Refrigerator – Door shut – Auto Lever. Matt Ace technician

Hello
Look at the links below for testing the ice maker. You need to test voltages not continuity. If you have a meter you can test all of the components including the inlet valve from the icemake test points. See the ice maker diagnostics link below. Matt Ace technician

TEST POINTS AT ICE MAKER
L – N MODULE POWER SHOULD HAVE 115 VOLTS
T – H BIMETAL OPEN CLOSED
L – H HEATER ON
L – M MOTOR ON
N – V WATER VALVE ON

Hello
Run the unit throgh diagnostics , if you cannot run throgh diagnosits replace touchpad. This unit has a service update. Serial Numbers beginning with F2, F3, and F4
Concern:
Dead or intermittent operation of UI Console Keypad and/or the start/cancel
button operate intermittently or fail to operate.

Cause:
Intermittent or failed button operation on the UI can result from a number of
different causes, including loose wiring, improperly placed button domes, and
ordinary wear and tear. A number of customers have reported intermittent
or failed button operation due to corrosion or silver migration on the ribbon tail of
the flexible membrane switches found in the Classic-style Console Assemblies. See Techniocian diagnostic sheet link below for further troubleshooting information.

Matt Ace technician

Hello
E1 F2 error code is a keypad error. See technician sheet link below along with Job Aid. Matt Ace technician
1. Check keypad connector for firm connection.
2. Press CANCEL. If error code returns after 60 sec., replace keypad.
3. Replace ERC control.

Hello
Go to the the technicin diagnostics link below. Go to #25 on test procedure to cycle the ice maker.

1. Disconnect the power supply.
2. Slide the ice maker out, remove cover.
3. Jump “T” & “H” to bypass the Bimetal and start a harvest.
4. Tape both light switches closed
5. Connect the power supply, ice maker should start in about 5 seconds.
6. Observe the ice maker.
   If “T” to “H” is properly jumpered and the ice maker won’t run stop the test
   and check the ice maker.
7. Remove the jumper before the finger reaches 10:00 position . Reinstall the ice maker
   If optics wiring is disconnected with unit powered, plug harness , unplug the product for 30 seconds to reset Optics condition on Control board.
8. Immediately disconnect power after the water fill.
9. With the freezer door closed, reconnect the power supply.
   Matt Ace technician

Hello
I know you have checked the pump. Did you inspect it throughly to make sure the pump and hoses were not restricted with debris ? What error core are you getting ? Did you run the unit through diagnostics to see if there are any stored error codes ? If not see the link below below for running this unit throgh diagnostics. When getting a ND DRAIN ERROR here are the most common causes .

1) Check for Foreign material entering the pump or hoses.
2) Check to make sure the wiring harness is connected properly.
3) Check the water pump terminal .
4) Check for frozen water in pump, highly unlikly this time of the year.

Matt Ace technician

Hello
The LE error is a LOCKED MOTOR ERROR .
Possible causes:
1) The connector (3-pin, male, white) in the MOTOR HARNESS is not connected to the connector (3-pin,
female, white) of STATOR ASSEMBLY.
2) The electric contact between the connectors (3-pin, male, white) in the MOTOR HARNESS and 4-pin,
female, white connector in the MAIN PWB ASSEMBLY is bad or unstable.
3) The MOTOR HARNESS between the STATOR ASSEMBLY and MAIN PWB ASSEMBLY is cut
(open circuited).
4) The hall sensor is out of order/defective.
See more detailed diagnostics on page #25 in the technician manual link below. Matt Ace technician

Hello
On this modele press and hold the Water Filter button on the Ice & Water Dispenser control panel for three seconds. When the display changes from “Red” to “Green,” the status has been reset. Matt Ace technician

Hello
The ND error is a drain error. See complete diagnostics link below. Items to check to resolve this issue.

1) Check for Foreign material entering the pump or hoses.
2) Check to make sure the wiring harness is connected properly.
3) Check the water pump terminal .

Matt Ace technician

Hello
Go to page #6 in the technician diagnostics sheet below. The symptoms you are have sounds like a possible touch pad issue. I would make sure one of the touch pad buttons are not depressed and disounnect the ribbon to be sure it is getting a good connection. Matt Ace technician