All Answers

Hello
I have provided a diagnostic sheet for your model. I suggest you run this through the diagnostic mode to see if you have any stored error codes. Let us know what you find, see technician diagnostic link below. Matt Ace technician

Hello
Yes we have seen the diverter motor leak. If its an older unit it is advisable to replace the motor / diverter pump combination Part number: W10168823. Matt Ace technician

Hello
See technician diagnostic sheet below and test mode link. Matt Ace technician

Hello
See service information links below. If you have frost only on one side of the evaporator you may have a low refrigerant charge or a defective compressor not pumping correctly. Run the unit through diagnostics with the technician manual below. Matt Ace technician

Hello, If the new switch did not fix it you will need a new control board, if the wire harness checks good. If the control is not responding, some times if you can get it to diagnostic mode it can reset. Then the error may go away. But if not A new control will be needed. That exact model did not show as valid, I could get you a tech sheet if you are in need I just need the model number.

Hello, I have provided a tech sheet for this unit. You can test it with a cord and see if the pump keeps going, but it could be a bad relay. hope this helps.

Hello, you are getting proper voltage to the fan. You need to replace the fan motor

Hello
The SD error code is displayed when the machine/motor control, by analyzing drag on the basket, detects a suds-lock condition, and is steady on while the control then runs a mini cleanout cycle. If the cleanout cycle is unable to correct the over-sudsing problem, the cycle ends and Sd flashes in the display.
Possible causes :
* Load is bunched or twisted around agitator.
* Excessive detergent usage.
* Basket cannot engage during drain step.
* Mechanical friction on drive mechanism
See links below

Hello
There are two service pointer updates on this product. I would run the unit through the diagnostic mode to determine if its the inverter board or main control board, they both have updates. See links below for technician diagnostics and service updates. Matt Ace technician

Hello
Before replacing the board I would replace the 297018400 Thermistor. You could be getting a false temperature reading to the board cause by the thermistor. See information links below . Matt Ace technician

Hello
The information links below. Matt Ace technician

Hello
Are you getting any error codes ? Are you getting power to the igniter when in the bake or broil mode ? See diagnostics and technician sheet below. Run through diagnostics and see if you have any stored error codes. Matt Ace technician

Hello
The ice build up is caused by a plugged drain issue. This unit has two evaporators, one in the refrigerator and one in the freezer. Normally the refrigerator drain plugs up with calcium deposits and needs be be cleaned with co2 or air pressure. The 1F error is abnormality of BLDC FAN Motor for Ice Making. It is caused when feedback signal isn’t over 65 seconds during BLDC FAN motor operating. Possible causes Poor BLDC Motor connection,DRIVE IC, and TR. See technician link below. Matt Ace technician

Hello

There is a product available from FOX that is called Scratch-Be-Gone which is a kit of abrasive items which you use progressively until you achieve a finish match. They were at our convention demonstrating this product a couple of years ago and I was impressed with the results. See the link below on Amazon. The finish on stainless steel appliances, unless it is a mirror finish, is accomplished by using as abrasive such as sand paper to get the “brushed” finish. The more coarse the sand paper, the more defined the “brushed” finish will be. I would suggest you practice on a piece of stainless prior to your trip to the customers home to effect the repairs, just to get a feel for what it takes to get that finish match you are looking for.Just one caution, practice using the kit before you attempt to use it on your customers door. Or you can grab a package of 000 grade steel wool pads at Home Depot. Rub the scratch WITH the grain of the stainless, and it will e removed. This also removes a little of the patina, causing the area to be shinier than the rest for a few weeks, but this is only temporary. Matt Ace technician

Hello
The dampers have definitely failed, I usually start by looking at the pressure/level sensor. I have seen several of these where the sensor was defective and allowed the tub to overfill with water.
The other failures I see are usually from the customer constantly overloading the washer. A slow drain pump will cause excessive drag on the support rods also. Check to see if the pump will drain the tub in 30 seconds or less. If not, replace it. I would also tug on the wire to the drain pump and make sure the wires aren’t broken. I’ve found them barely attached before when the customer was overloading the unit.Matt Ace technician

Hello
I have not encountered this on a G.E., but I have on Sub Zero. In that case after the temperature problem has been corrected and Sub Zero advised us to strip the refrigerator section and clean everything with a mixture of 1 part Clorox bleach to 3 parts water (a 25% ratio) and clean everything in the refrigerator with this solution. In our case we used a tub to submerge the parts that could be submerged and then a garden sprayer to attack everything else. Make sure to get this solution everywhere into all cracks and crevices and remember only dead mold shows up as black, brown, blue or gray as the case may be, because live spores are invisible to the naked eye. Also have the customer clean all containers that will be returned to the refrigerator with this same solution, or toss them, do not re-introduce these contaminated items into the newly cleaned refrigerator. In the few cases where we have done this service, we have had no additional problems and it was not necessary to replace contaminated parts in the refrigerator, the cleaning did the job. One of the primary causes of mold is air entering thru the drain tube. This is a common occurrence lately, and may be the cause of your situation. Since this is an imported model with a slight history of freeze issues on the evaporator, I would suggest you replace the drain tube end with whatever is the latest part on the lookup. Warm air directed up the tube causes moisture, freezing, and probably contributes to the mildew issue.

Service manual

Hello
See video links and technical service data links below. Matt Ace technician

Hello
See video links and service bulletin links below related to your issue. You may a have a thrust bearing issue. See fix below. Matt Ace technician