All Answers

Good question – I have gone ahead and linked a video below that may assist you

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See service and diagnostics along with video link below. Matt Ace technician

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See technician sheets in the links below. This should get you into diagnostic mode for diagnosing. Matt Ace technician

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See the diagnostic sheet provided for your model link below . This should take you through complete diagnostics. Matt Ace technician

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Here is the tech. Sheet link below. Matt Ace technician

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We have seen this happen on several units and Whirlpool now has a main control board kit that rectify s the issue. Check your model and serial number with the service bulletin we have provided. Matt Ace technician

Main Control Board W10823804

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See diagnostics sheet along with service pointer on U-Joint . Look at the illustration on page #5 on the parts breakdown. It sounds like your issue is in the washplate area. Matt Ace technician

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Make sure you are following the instructions with the technician sheet provided in this link. If it will not go into the diagnostic mode its clearly a control board issue. You have to be able to get it into the diagnostic mode to troubleshoot. Matt Ace technician

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Please see error code sheet attached for your model. In most cases there is a thermostat that needs to make before the convection fan will start. You can see the complete serve manual attachment link below. Also see video attachment. Matt Ace technician

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See provided Technician diagnostics, Job Aids , and service bulletin. There is only one bulletin for this model at this time. If you cannot get the unit into the diagnostic mode by the specific tech. sheet instructions , that is a strong indication of a main control board issue. I would disconnect power for 5- minutes and rest the board. The try to put the unit into diagnostics with the tech. sheet in this link. If you cannot get it into diagnostics, replace the main PCB. Also see video link below for your model. Matt Ace technician

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See diagnostic sheet link below to run unit through error code checks. Matt Ace technician

Good question – I have gone ahead and linked a video below that may assist you

Thanks for asking a question. I looked up that model number and we have a video on a similar issue. I put a link below the answer.

I looked up your model number and found a video that should help you out.

We have an video that could help you. Check out the link below.

We have a video that steps you through this very issue. View the video linked below

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See information we have available on this appliance in the link below. Matt Ace technician

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So the freezer bottom drawer is not cooling correct ? This is a single evaporator system and if the freezer is not cooling the refrigerator will follow. I would look at the evaporator to see if you have a defrost issue or a starved evaporator, that would indicate a leak in the system. I would start there and we can help you troubleshoot from there. Matt Ace technician

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If you are getting a -10 to +60 PSI refrigerant pressure fluctuation you have a floating restriction. I would replace the filter dryer with a DYE dryer and pull the unit in to a -30 vacuum with a vacuum pump. Then make sure the unit holds A -30 vacuum for 3- hours. If it does not hold a -30 inch vacuum you have a leak in the system, most likely in the evaporator. Then with the dye dryer on the unit you can check for a leak with an UV light ( ultra violet light ) . That would cause moisture to get into the system that can cause a restriction. Matt Ace technician

We have a video that could help you. Check out the link below.